Deposit not received
Complaint from Mituha to SpinBetter Casino dated 3/30/26
Hello. I topped up the casino with 1,200 rubles. PS gave me the payment details, where I had to pay to Tcell and the phone number accordingly. Which I did. They thought about it for a long time and finally gave this answer:
after careful verification, we found that the transaction was unsuccessful because the payment was made for mobile communication services. For more information, we recommend contacting your bank’s support service.
I’m completely baffled, because Tcell is itself the mobile operator of Tajikistan and it can’t be any other way. Well, that’s half the problem.
They also replied to me with this:
according to the provided receipt, the operation was not successfully completed because the payment was directed to pay for mobile communication services
And here I think, where does it say that on my receipt. Nowhere. Do you see that they’re blatantly lying. This is just outrageous.
Dear administration, I ask you to help me with this and also somehow punish them for such brazen lies.
Discussion process (9)
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Claims against SpinBetter Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 30, 2026 at 10:21 AM |
| Last revision | April 25, 2026 at 1:12 AM |
| Views | 168 |
Complaint Author
| Parameters | SpinBetter Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Mituha
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello. Thank you for contacting us – we are truly sorry that you encountered this situation 😔
We understand your bewilderment, especially when it comes to a payment made through a mobile operator. In some cases such transactions can be rejected by the payment system if they are classified as payment for mobile services rather than as a transfer to a gaming account. This may depend on how the provider processes the payment.
Nevertheless, your case requires a detailed individual review. We cannot draw final conclusions without analyzing all the transaction data.
Please contact our Claims Department at [email protected], providing:
Our specialists will carefully review the situation and give you a full response.
Thank you for your patience – we will definitely try to resolve this issue.
Sincerely, Spinbetter
Hello. I wrote to the email you gave me.
No reply came. Absolutely nothing came. Not even a hello
Hello. Your specialists are working.
And I’ll tell you straight away that in your payment details it said to transfer to Tcell, which is a mobile operator and not some bank, and there was a phone number. Accordingly, the transfer was made to the mobile operator Tcell by phone number. In other words, this is a top-up of the Tcell mobile service. Or tell me, where do you think the money should have gone?
And now the casino is saying they were expecting the payment to a T-Bank account.
I’m in shock.
In
Hello,
We have carefully reviewed your situation and provided the forum administration with all the necessary evidence and detailed explanations regarding the disputed transactions.
On our part, we clearly explained the reasons why these transactions were not credited and confirmed this with the relevant data and logs.
All information has already been submitted for an objective review.
The player’s deposit was not received by the project
Complaint dismissed