Dragon Money Casino: refusing to pay out a large 1,000,000 RUB win
Status
Resolved
Date
1/27/25, 5:12 PM
Complaint from JokerKOT3 to Dragon Money Casino dated 1/27/25
JokerKOT3
I topped up via USDT TRC 4.4k rubles, won more than a million rubles and they aren’t withdrawing any amount to cryptocurrency. They also removed the method to Piastrix after the win, I can’t withdraw a million rubles.
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Discussion process (36)
Casino Complaint
Complaint statistics against Dragon Money Casino
Solved problems
153 from 234
Percentage solved
65.4 %
Avg complaint life time
22.6 дн.
Avg claim amount
$2358.7
Casino Complaint
Claims against Dragon Money Casino
Unresolved
Dragon Money Casino
I am writing regarding the blocking of my account on the Dragon Money site and the nonpayment of my winnings in the amou [...]
Rejected
Dragon Money Casino
Dragon Money casino does not block the account, it requests verification! If the account is blocked, I am not obliged to [...]
Unresolved
Dragon Money Casino
Dragon Money casino blocked my account as soon as I tried to withdraw money [...]
Unresolved
Dragon Money Casino
Good day, respected Dragon Money casino, I am reaching out about one issue regarding withdrawal of funds. They keep sayi [...]
Unresolved
Dragon Money Casino
Hello!
I want to file a complaint about the casino Dragon Money.
I registered an account a couple of weeks ago and playe [...]
Unresolved
Dragon Money Casino
I demand that the situation, which has been going on for six months, be looked into. I am an active player, but the leve [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 27, 2025 at 2:12 PM |
| Last revision | March 31, 2025 at 7:49 AM |
| Views | 2954 |
Casino Complaint
Complaint Author
| Parameters | Dragon Money Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
JokerKOT3
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Published: January 27, 2025
they paid out about half a million rubles, and I also won 1 million , so they banned me. out of 2m 750k withdrawn and ban.
Published: January 27, 2025
They still restored the new withdrawal methods after a couple of days without your help, I can withdraw! But I’m still grateful for your forum!
Good evening!
According to our records, two of your withdrawal requests are currently being processed. We also noticed that the last three withdrawal requests were cancelled by you personally.
We remind you that withdrawals via cryptocurrencies are possible only if the total amount of deposits made using this method is at least 50% of all your deposits. This rule is implemented to ensure the security of your account and to prevent fraudulent activity. That is why withdrawal requests using this method were declined.
If you have any questions or need assistance, feel free to contact our support team via the chat on the website or by email. We are always happy to help.
Protecting personal information is a priority. There are fraudsters on the internet who use various methods to obtain your personal data.
Sincerely,
The DragonMoney Team
“make concessions” in the form of 1. verification, 2. cancellation of the balance and allegedly 3. “fakes”.
I registered on Dragon Mania between 2019-2021, I don’t remember exactly. They always paid out, but after winning over a million rubles, this problem.
written by subscribers of my TG channel. Some people had the same problem with Dragon. I’m really hoping for help from this forum, thanks in advance.
Good morning!
Please write your account ID on the site and your current NickName, we’ll check what’s wrong.
If you have any questions or need help, don’t hesitate to contact our support team via the chat on the site or by email support We are always happy to help. Also be careful, scammers may be active, so never disclose your personal data to third parties!
Best regards,
The DragonMoney Team
Published: January 28, 2025
Thanks for the quick replies, here is my ID on Dragon: 701729 and the nickname Zhozhachka WIN. I have never had any problems with withdrawals for about 5 years, and now suddenly I got banned
Hello!
If you have multiple accounts registered on the site and our staff have detected unacceptable breaches, then we are forced to forfeit your winnings and block all accounts.
For the security of our casino, we do not disclose exactly how we detect attempts to bypass our rules.
The security of personal information is a priority. There can be fraudsters on the internet who use various methods to get hold of your personal data.
Regards,
The DragonMoney Team.
Published: January 28, 2025
I find it reasonable that the ban was issued incorrectly. They used to pay me out before, right?) Besides, I always play from deposits, which is already an argument – I’ve been an active player on Dragon from 2019-2021. They offered verification in exchange for an unban and resetting my balance – which is extremely wrong in this situation. I would be grateful if you treat my case with understanding! I’m a student and a worker, I spend 8-16 hours a day on work and study, one of my big wins was with the hope of quitting my job at the Mac, and then this ban. I will be waiting for your reply, thanks in advance!
Hello!
Dear player, during a review of your profile by the Administration of our site, violations of the user agreement were identified, namely clause 5.5, which consequently leads to clause 15.3.4. Evidence of the violations is not published publicly for security reasons, as this could lead to disclosure of methods for detecting duplicate profiles.
Sincerely,
The DragonMoney Team.
Published: January 29, 2025
I did not use any accounts other than my own, I did not register duplicate accounts, sometimes I logged in from school and public Wi‑Fi to the site, and I logged in via VPN multiple times. I’m an active player, registered on the site for 5 years, so naturally there’s a chance that OVER 5 YEARS I might accidentally log in through someone’s unsecured public Wi‑Fi without a password or through a friend’s hotspot (maybe they were also registered, but I don’t know that). I hosted giveaways and drawings on your project, I’ll attach screenshots of successful giveaways from my channel and successful withdrawals. I also want to point out that this possibility allowed me to quit my job and finish my studies without stress – the game was also played on a deposit, so I shouldn’t have had any withdrawal limits.
Hello!
Dear player, during a thorough review of the actions you took on the platform, the Site Administration found violations that do not comply with the terms of interaction with our site. The recorded violations, unfortunately, are not an error or an accident. We understand that this information will disappoint you, however it is accurate.
Sincerely,
The DragonMoney Team.
Published: January 29, 2025
Then why can’t you just withdraw my money from the deposit? I’ll just move to another casino, since you have problems with withdrawals of large amounts (assuming that before you always paid out small sums)…
It’s wrong of you to ban accounts ONLY AFTER wins.
How can I prove anything or what do I need to do to get my money withdrawn?
Hello!
Dear player, withdrawal of funds from a blocked account is not possible. As a result of the review, violations of the terms of interaction with our service were found in your profile. We strive to provide a safe and comfortable environment for all our users, and unfortunately your actions violated these principles.
Regards,
The DragonMoney team.
1. You claim that I supposedly have duplicate accounts, and as a “concession” you offer to go through verification, zero out the balance and delete the so‑called “extra” accounts. However, I do not have other accounts, and you have provided no evidence of multi‑accounting. A logical question arises: what guarantees are there that the same situation won’t happen again in the future? Judging by your logic, there are none, since even now you are acting without transparency.
2. I repeatedly topped up the balance, often lost, then deposited again. Until the big win the withdrawals worked fine, consistently. However, as soon as I won a large amount for the first time, “problems” immediately appeared and the account was blocked. I want to note that all the funds were won/earned honestly by luck, without breaking the rules. I did not use prohibited schemes or create additional accounts to profit.
You are essentially admitting that you are willing to restore the account, but that you will annul the money. That looks like a standard scheme to refuse payment: the user is given a choice – either no account and no money, or an account but no money. In addition, there are no guarantees that this won’t happen again in the future.
I ask you to provide clear evidence of violations on my part (I may have used public Wi‑Fi in places like schools, grocery stores from 2020-2022, and also used a VPN). If there is no evidence, it is obvious that the block is aimed solely at avoiding payouts. In that case I reserve the right to contact the regulator, file complaints on relevant resources and spread information about this situation as widely as possible.
Good afternoon!
For security reasons we do not publish evidence of violations or the methods used to detect violations of these rules. This check was conducted by the administration and is not erroneous. This check rules out the possibility that its results are mistaken or random.
Regards,
The DragonMoney Team.
Published: January 30, 2025
You’re starting to duplicate your posts without providing any arguments. I don’t have any duplicate accounts, I played fairly and didn’t abuse/exploit anything.
Good evening!
As previously reported, a violation was recorded after the administration reviewed your account. Based on this review, a decision was made to block the account.
Sincerely,
DragonMoney Team.
Baseless accusations without any evidence are unacceptable, even if you don’t publish the proof = the project is a scam.
You are sure you’re right and also don’t give clear answers or evidence, which makes your actions look like an attempt to avoid paying a huge sum relative to the deposit and the deposit/withdrawal statistics. You always paid me out until a big win, always allowed me to top up AND LOSE MY MONEY.
Good afternoon!
We understand that you may disagree with the Administration’s decision, however we act strictly within the framework of our rules. The violation was recorded during an audit, and the account was blocked.
For the security of our casino we do not disclose details. These measures are taken so that malicious actors cannot attempt to circumvent the established rules.
Sincerely,
The DragonMoney Team
Published: January 31, 2025
You claim that I have a re-registered account(s), but you have not provided any evidence that it was used to withdraw funds while abusing bonuses. The mere fact of an IP match is not proof of a violation, since there can be many reasons: shared Wi‑Fi, VPN, public networks, etc.
At the same time you yourself admit that you are ready to unban the account, but you zero out the balance. That is effectively a forced write-off of funds without a proven violation.
I discussed this matter with moderator Andrey, a streamer you cooperate with.
He was also interested in your position, according to which you refuse to provide evidence of violations, yet you block an active account and annul the balance.
In the screenshot I provided evidence that I regularly ran giveaways on the site in my Telegram channel, made deposits, lost them, and also withdrew funds multiple times.
Published: January 31, 2025
I’m logged into Dragon Money via VK. My VK account was registered in 2019, contains my real first and last name, and is also linked to my personal phone number.
Hello!
Dear player, the platform Administration has conducted a detailed analysis of your activity and identified violations that contradict the rules for using our service. Unfortunately, the recorded inconsistencies are not the result of an error or an accidental action.
For security reasons we do not disclose the evidence of the violations or the methods used to detect them. The review was carried out by the Administration and is fully justified.
Sincerely,
The DragonMoney Team
Published: February 3, 2025
also to the weighty argument – i topped up from my bank.card in my name and surname!
Published: February 3, 2025
I did not use duplicate accounts. I played with my own money, on my own account. My account is registered under my first and last name.
Good evening!
Dear player, we understand that you may disagree with the administration’s decision, however the block was carried out based on the rules of our service. As previously stated, our administration conducted a review of your account during which the mentioned violations were confirmed.
Sincerely,
DragonMoney Team
You claim that the violation was confirmed, yet you continue to refuse to provide any evidence. Links to the rules are not evidence. If you’re confident you’re right, show the results of your review that confirm there were violations.
Until that is done, your actions look like an unjustified refusal to pay. My account was used exclusively by me, I did not create other accounts and did not abuse bonuses.
Player’s question in progress
Published: March 23, 2025
Hello, could you please tell me how long it will take to review my case?
Published: February 28, 2025
On February 10 I filed a complaint with the regulator Anjouan Licensing Services, but I still haven’t received any response. The operator also doesn’t get back to me and is ignoring the request.
Given that it’s now been almost three weeks with no progress, I’d like to know if there’s any way to speed up the complaint review or involve additional authorities to look into this. I’d appreciate any help resolving this situation.
Published: February 28, 2025
Anjouan remains a very weak regulatory body. Usually a response from the licence comes within 90 days. On my end, your issue is still in progress.
Published: February 6, 2025
Good evening, Vyacheslav!
Thank you for paying attention to my situation. I’m glad that you are now handling this matter, since it’s impossible to get a detailed answer from DragonMoney’s representatives.
In this situation I am confident I’m in the right, and if necessary I’m ready to undergo additional document verification. Right now I just want justice. I hope that with your help this issue will be resolved objectively.
my deposit that I made for playing and a screenshot:
44.31 USDT Network: TRX (Tron) Recipient Address: TVihSbDXgMDQznH4WuYPtQWUMWkh49UaZk TxID: 1764796472f2f81378aec8462c7e09eb82e2af728618d7c6aa7069c02d6ebc6d
Based on the provided evidence, the player indeed has overlaps with several accounts. What was provided cannot be a coincidence; the player has been confirmed to have duplicate accounts.
Half of the payout was processed to the player before the block
Complaint closed