I read a complaint nearby about a person asking for a block because of gambling addiction and they didn’t block him. I’m on your side, friend. They’re scammers, 100%. About the button that refreshes in 24 hours – that’s true, I had the same situation, I took a 24-hour break and then the button stayed at 24 hours. I want many people to see this and never get involved with this casino!!!! They cheated you and were purposely extracting your money. I blocked myself through the chat even though they also lied to me and insisted that they don’t have a tool to block and that I should block myself. In the end they blocked me. Violating their own rules and their own words. Just a horrible place that totally cheats players everywhere and in everything. In the end I’m writing why you go against your own rules – they write “WE’RE a LOYAL casino”, it’s even funny. I said remove the block for the cashback, I’ll take it and then close the account. They don’t remove it for three days, purposely dragging it out so the cashback will expire. Supposedly the request is being processed. At first they told me 24 hours, then it became 48, then 72, then they said the issue will definitely be resolved by the cashback. So draw your own conclusions what kind of place this is. They lie about everything, cheat about everything, break their own rules and try to squeeze as much out of you as possible.
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
Complaint sent to the casino
Good evening!
Please write your account ID on the site and your current NickName, we’ll check what’s wrong.
If you have any questions or need assistance, don’t hesitate to contact our support team via the site chat or by email at support. We’re always happy to help. Also be careful – scammers can be active, so never share your personal information with third parties!
Regards,
The DragonMoney Team
Oleg Shebin nickname, I can’t check the ID, I’m blocked.
And I’ll add , The cashback issue still wasn’t resolved ))) Magic outside Hogwarts straight , draw your own conclusions what kind of establishment this is .
Hello!
Dear user, unfortunately, the unlocking process for each profile requires some time; this is not related to cashback in any way.
We see that you decided to refuse the unlock. Please clarify the relevance of your issue in our technical support chat.
Regards,
The DragonMoney Team
Published: January 28, 2025
Of course it’s not related – they blocked me in 1 day but couldn’t unblock me in 4. What magic, of course not because of the cashback, naturally. You clowns, at least don’t make a fool of yourselves. It was said the same thing – 24 hours, then 48, then 72, then “until the cashback is decided” – in the end it wasn’t decided, of course not because of that. What a disgrace, ugh, the most disgusting establishment of all. Of course I accepted the refusal since the cashback burned out, and I will never set foot in your pigsty again and I hope people read this and see everything about the “most honest and loyal casino.” Frauds, con artists and cheats who break their own rules for their own benefit.
And if you remove all the reviews that you write about yourselves, you clowns, you won’t have a single positive one. Because people already know what kind of dump you are and many more will find out. I hope your shady joint gets put on blacklists everywhere – that’s where you belong
Hello!
You previously chose to block your profile yourself and this issue was successfully resolved. However, requests to unblock an account can take a longer time to process. If you still wish to unblock your profile, please contact our technical support chat and they will certainly try to help you.
We would also note that we are a licensed project; you can find more information about this on our website.
Regards,
The DragonMoney Team
Published: January 29, 2025
you didn’t block accounts yourself so how did you block it when I asked support? you only have a button. Inconsistency. But in the end you blocked it. why didn’t you give the guy a block so he wouldn’t lose money when he asked you? Because you wanted him to lose every last cent, since scammers never have enough, never enough. I already wrote above I’ll never play at your dump, you are the lowest of all establishments that exist and will exist. take your license to the toilet. When I asked to remove the block it wasn’t removed, so I could take my cashback. That also shows it was done deliberately since I’ll say again you won’t find worse scammers. I listened to lies every day about 24 hours then 48 then 72 then “we’ll make it in time for the cashback”!! Your unblock date and time changed 4 times… oh what miracles, can’t wait for your dump to end up on blacklists everywhere, just a little left. I’ll also file complaints with your licensing authority about how you cheat people. You only have one road left – to the bottom, actually you’re already there, just need finishing off. Not a single positive review about your garbage and never will be. It doesn’t even help that you write positive things about yourselves because the negativity is trillions of times greater. And the world is round and it will come back to all of you scammers and other people’s money won’t do you any good, I guarantee you that.
Published: January 30, 2025
Hello!
The information previously provided is complete. Unlike a self-exclusion that you can impose on yourself instantly at any time using the self-exclusion feature in your profile, unlocking can take a considerable amount of time.
If you still want to unlock your profile, please contact us via the chat on the website – we will definitely help!
Sincerely,
The DragonMoney Team
Published: January 30, 2025
Of course not, I wanted to get unlocked for the cashback that you deliberately dragged out so it wouldn’t be paid – for 4 or even 5 days you could calmly have withdrawn it. Your dump is blacklisted forever. Because you’re total scammers. You read threads about your shady joint and it’s laughable how utterly pathetic you are, I don’t know who gave you a licence and what drugs they were on, it’s just a disgrace among all establishments. They block people as if to stop them withdrawing money, they don’t return cashbacks, they do everything on purpose just to stay in their own interest. One person gets unblocked in a couple of hours, another goes 5 days with nothing. Just clowns
Good evening!
Dear player, we’re sorry that you’ve had a negative experience, however the information provided earlier is completely correct. Unblocking takes longer than the self-exclusion process.
Sincerely,
DragonMoney Team
The player has an active complaint. No need to write a new one
Hello!
Dear player, your account was successfully unblocked, after which you contacted our support service and stated that you have a gambling addiction. The account was blocked again at your request.
Unfortunately, we couldn’t credit cashback in this case, as the technical ability to reclaim it is only available on the day it is credited, on Sundays.
If you have any questions or need assistance, don’t hesitate to contact our support team via the chat on the site or by email at support. We are always happy to help. Also be careful – scammers may be active, so never share your personal information with third parties!
Respectfully,
The DragonMoney Team
Complaint closed