Drip Casino: deposit of 10,500 RUB from 29.12.2024 not received
Status
Rejected
Date
1/20/25, 3:08 PM
Complaint from Andrey1980 to Drip Casino dated 1/20/25
Andrey1980
Good afternoon! On 29.12.2024 I made a deposit via SBP transfer in the amount of 10,500 rubles, the deposit still has not arrived, in the history the deposit is shown as in process, I contacted support several times, filled out their form and attached the necessary documents, they accepted the request, but no response has come, they do not state any timelines.
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Discussion process (9)
Casino Complaint
Complaint statistics against Drip Casino
Solved problems
49 from 50
Percentage solved
98 %
Avg complaint life time
7 дн.
Avg claim amount
$767.9
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 20, 2025 at 12:08 PM |
| Last revision | February 11, 2025 at 10:00 AM |
| Views | 305 |
Casino Complaint
Complaint Author
| Parameters | Drip Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Andrey1980
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Good day, dear player! For a more detailed resolution of this issue, please upload a screen recording from your phone starting from logging into your bank account and up to the display of the payment details, so that our specialists can send a request to the payment system.
Regards,
Drip Casino
Published: January 21, 2025
Good afternoon! The video recording was sent in a reply to your request, I’m waiting for your feedback!
Good afternoon, dear player! Thank you for the provided materials – the request has been sent to the payment system. As soon as we receive a response, our specialists will send it to your email.
Sincerely,
Drip Casino!
Published: January 23, 2025
Good afternoon! Please let me know the timeframe for resolving this issue!
Good afternoon, dear player! The waiting time is not regulated, since the payment system is a third-party organization, and we cannot influence the speeding up of processes. We understand that this may cause inconvenience. As soon as we receive a response, our specialists will immediately send it to your email address. Thank you for your patience and understanding!
Regards,
Drip Casino!
Published: January 25, 2025
Good afternoon! I received a reply from the payment system: We received a response from the payment system: deposit unsuccessful. The payment did not reach the payment system. For this reason you need to contact your bank. I think this is just a rip-off by the casino, I attached all the bank statements showing the payment went through! Be careful with Drip Casino!
Good day, dear player! We have received a response from the payment system that the funds for this transaction were not received by them. We recommend contacting your bank to clarify the details.
Complaint closed