Drip Casino: regularly cancels payouts, citing additional verification for 1,800,000 RUB

Drip Casino: regularly cancels payouts, citing additional verification for 1,800,000 RUB

Resolved
Disputed casino
Reason
Payout delay
Amount
$19.271
Author
KevinNevill
Status
Resolved
Date
8/21/23, 11:47 AM

Complaint from KevinNevill to Drip Casino dated 8/21/23

KevinNevill
KevinNevill

Good afternoon, on June 1, 2023 I registered at Drip Casino but didn’t start playing, on August 19, 2023 I returned to their site and made a deposit of 30,000 rubles, from that amount I won 228,000 rubles and requested a withdrawal, immediately providing 3 photos for identity verification, namely a photo of my passport, a selfie with the passport and a screenshot of the Sberbank card since the card is virtual. After 4 and a half hours I contacted support to find out the withdrawal timeframes, support said the maximum review time for a payout is 4 hours, to which I replied that 4 and a half hours had already passed, and they answered that the payout check would take up to 72 hours without explaining the reasons. I went back to play and increased my balance to 359,000 rubles, put it on withdrawal and again asked support to freeze the account until the withdrawal was completed so I wouldn’t lose the funds or to remove my ability to cancel withdrawals so I wouldn’t gamble them away since I’m a gambler, but they refused my request and told me to wait. Closer to 5 a.m. MSK on August 20 I won 1,000,000 rubles and requested a withdrawal of the whole amount and went to sleep, and upon waking I canceled a couple of withdrawals and won a bit more, 75,096 rubles. After that I wrote to support asking on which date and at what time the payout checks would finish, and they told me that review times can already be more than 72 hours and that they are not even regulated. I believe the extra check was assigned so that I would lose everything during that time, please help in this situation, I have evidence since I record everything to a screen recording from the moment they assigned the additional 72-hour review, everything was recorded in detail.

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Payout delay Total complaints: 5314
Resolved Total complaints: 12059
Coverage Views: 1385
Casino Complaint

Discussion process (4)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-42963
Complaint Author
Rank
3
Reputation
16
Publications
16
Subscribers
0
Registration
Aug 19, 2023

Please change the amount to $19,271, because I won more money and requested a payout of 1,800,000
Also the casino paid out 450,000 rubles today

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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

As the casino reports, all funds have been paid out to you. Confirm

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

0  
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Casino Complaint

Complaint statistics against Drip Casino

Solved problems
49 from 50
Percentage solved
98 %
Avg complaint life time
7 дн.
Avg claim amount
$767.9
Casino Complaint

Claims against Drip Casino

Closing
Drip Casino
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Payout delay
Claim Amount:
$249
2 weeks ago
I signed up, placed about 9 sports bets, requested a withdrawal, and now for several days they still haven't paid. The a [...]
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Drip Casino
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Deposit not credited
Claim Amount:
$79
3 weeks ago
I have been registered at Drip Casino for a long time, everything was always fine, and the deposit used to come through. [...]
Closing
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Account suspension
Claim Amount:
$1401
4 weeks ago
Hello, Drip casino blocked my account for reasons unknown to me after I won 100,000 rubles. Support is not responding, [...]
Closing
Drip Casino
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Payout delay
Claim Amount:
$420.22
4 weeks ago
Good afternoon, I can't get my withdrawal Good afternoon, a deposit of 10087 rubles has not been credited since 27.05. [...]
Resolved
Drip Casino
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Payout delay
Claim Amount:
$200
4 weeks ago
They won’t release the money, support doesn’t work. In the withdrawal history it shows a payout of 15,000 RUB as confirm [...]
Resolved
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Payout delay
Claim Amount:
$3501
2 months ago
Hello! I won money at Drip casino, but they won’t cash out (previously they paid out quickly). They say the account is u [...]
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Casino Complaint

Publication details

Parameters Posted on our site
Date added August 21, 2023 at 8:47 AM
Last revision August 24, 2023 at 9:27 AM
Views 1385
Casino Complaint

Complaint Author

Parameters Drip Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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