FairSpin Casino: since 27 July 2025 I cannot see my $70 payout
Complaint from myravei92 to Fairspin Casino dated 7/29/25
Hello. I played through a calendar bonus at this casino and then went on to play. I raised the balance to $44, requested a withdrawal to crypto. A couple minutes later the payout was canceled. I made a deposit via crypto and tried again, but that didn’t help – they canceled it the same way. I contacted support, who told me that withdrawals are only available to Piastrix, which I haven’t used in a long time, but they don’t care about players and still insisted on withdrawing only to the Piastrix method. I chose Piastrix and was surprised when instead of $44 I was able to request only $40, even though the full amount was allowed for crypto. I canceled the withdrawal and went to the slots. I raised the balance to $74-76 and requested a withdrawal again – again not the whole amount, I don’t know why I couldn’t request my full amount to Piastrix, I’ve never seen this before. In the end I requested a withdrawal on 27.07.2025 and to this day they haven’t paid me. When I asked support – how long at most to wait for the withdrawal? The answer – from 15 minutes to several days. But more than two days have already passed and they still haven’t paid me. About the 10 days that the reps here write about, I’m hearing that for the first time and support is not aware of them, why???? I request that the money be paid out and that this casino’s rating be lowered.
Discussion process (7)
Complaint statistics against Fairspin Casino
Claims against Fairspin Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 29, 2025 at 2:33 PM |
| Last revision | July 30, 2025 at 3:52 PM |
| Views | 163 |
Complaint Author
| Parameters | Fairspin Casino complaint prepared and published |
|---|---|
| Published by |
|
| Complaint Author |
|
| Fact-checked |
|
The complaint has been sent to the casino
In the end, on the third day of waiting they canceled the withdrawal and requested additional verification, which doesn’t work – well done, they’re doing everything to delay the payout; after the verification I completed when registering about 5 years ago, they’ll still come up with ways to stall the payment, great
now I can’t withdraw $70, because the max withdrawal to aistnika is $65, although the full amount can be withdrawn to crypto, and also about verification they will be sorting it out for about a month why the link doesn’t work. When asked about not being able to withdraw the full amount the operator doesn’t want to answer, because they don’t know what to say
As a result, after I couldn’t pass the additional verification, they told me to withdraw the money to a TON wallet, hope I won’t have to wait three days again…
The money was withdrawn.
Hello!
Thank you for your patience and understanding.
We inform you that the withdrawal was successfully completed within the timeframe specified by the platform’s terms.
If you have any further questions, please contact us.
Regards,
The Fairspin Team
Complaint resolved