Gama Casino: delays payment of 3,173 EUR for contrived reasons
Complaint from maxari to Gama Casino dated 9/4/23
Hello. I recently started playing at Gama casino, deposited 1,200 euros and grew my balance to 3,173 euros. At first they canceled the withdrawal because of verification, I sent everything. The second time they canceled the withdrawal, asked for another weird verification, I sent everything within half an hour. They assured me everything was fine and nothing more was needed and the payout would be quick, exactly 3,000 euros per day for my status. A day passed, no money was sent, and in chat they came up with a new program called “Know Your Customer”. Yes, that’s what it’s called. It means they can delay a payout for any period at their discretion. In chat they didn’t even give an approximate timeframe. From my play you could check in about 10 minutes where everything came from, but the delaying without reason and new made-up problems are annoying. Chat doesn’t give payout deadlines, replies with boilerplate phrases
Thanks for taking the time to look at the complaint.
Discussion process (4)
Complaint statistics against Gama Casino
Claims against Gama Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 4, 2023 at 7:40 AM |
| Last revision | September 5, 2023 at 1:37 PM |
| Views | 1143 |
Complaint Author
| Parameters | Gama Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
maxari
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
The complaint has been sent to the casino
Hello!
Thank you for contacting us.
After checking the situation again, we received notice that your account was under additional review.
In very rare cases, we delay this process for the overall safety of our users.
However, we value our customers’ patience and try to notify and keep you informed of developments.
We’re very sorry that you had to face this difficulty. But we assure you that in the future these processes will be minimized so that we provide our customers with only a positive gaming experience.
Kind regards, the GamaCasino team.
All the money was paid out half an hour after a representative replied to the complaint. Huge thanks to the site Latestcasinobonuses and its administrator VYACHESLAVLENIN for helping to resolve the issue
Complaint resolved