Gama Casino: lifetime ban lifted by mail
Complaint from Evgenere to Gama Casino dated 5/29/23
The situation is as follows: I asked to have my account blocked permanently and without the possibility of recovery. Support replied that if I contacted them again by email they might still unban it, and they recommended to block it without the possibility of recovery by email, which I did. A couple of days later I contacted the chat asking to lift the block, and I was told that lifting it was impossible because it had been blocked without the possibility of recovery by email. I decided to write to the email to check, and sure enough, they lifted the block. I didn’t hear anything reasonable except some internal regulations. Please help me contact the regulator to file a complaint against this project
Discussion process (4)
Complaint statistics against Gama Casino
Claims against Gama Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 29, 2023 at 8:19 AM |
| Last revision | June 16, 2023 at 9:11 AM |
| Views | 567 |
Complaint Author
| Parameters | Gama Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Evgenere
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello!
We previously notified you by email in writing that the account is not subject to unlocking, and as we can see you confirmed this by replying to our letter. That is, we observe that your account has been blocked since your request and is not unlocked.
Published: June 9, 2023
What are you talking about, comrade? They pointed out the essence of the problem to you: that you block an account that is allegedly blocked permanently and without any possibility of recovery, and then you lift the block. And the fact that you wrote that you allegedly had already blocked it – that happened much later. And it doesn’t matter anymore; I will never play at such a dump.
Unfortunately, under this project’s license, lifting a self-exclusion is not a violation.
It’s disappointing that this rule is absent, but here it all depends on the casino’s own decisions – we don’t support such behavior, but it is not a violation.
Complaint closed