I played at the online casino Get X for more than half a year, and there were no major complaints. There were delays with deposits, incorrect bets, but when I contacted support, over time, even if not quickly, the issues were resolved. Then the worst part started. My first win of 50,000 rubles, I withdrew it “with a lot of hassle”, a bonus balance was credited, I played it through over time, the money came in. Then I kept playing and losing, and just the other day, on December 7, I placed a 1,200 bet in a crash game, started building it up, and the win came to 223,000. I sent a withdrawal request, it was accepted, I logged out of the app, and a couple of minutes later I wanted to log back in, but no such luck, the account was blocked. When I contacted support, at first they told me the account was temporarily blocked because there were suspicions of incorrect play, and promised to unblock it in three days. Three days passed, and the account still was not unblocked. I wrote to support again, and the answer was that my account was blocked with no possibility of recovery. When I asked why, they replied that the administration reserves the right not to explain the reasons for the blocking!!! This is pure money scam! Fraud!!! On my side there were no violations at all, GetX does not let you withdraw your win, they block you right away without explaining the reasons!!!
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The complaint has been sent to the casino
Now the situation is as follows,11 December apparently after filing a complaint against the casino, I logged into my account, they lifted the block, I resubmitted a withdrawal request, the request was accepted, but after half an hour the account was blocked again, I’ll keep writing as more information comes in…
Published: December 13, 2023
Hello, Irina!
We checked your account and fixed the issue. You now have access to all site features and there are no restrictions.
Please check.
We apologize for this misunderstanding.
Sincerely, the GetX team.
Complaint resolved