Get-X Casino: blocked my account out of the blue and took my 223,000 RUB winnings

Get-X Casino: blocked my account out of the blue and took my 223,000 RUB winnings

Resolved
Disputed casino
Reason
Account suspension
Amount
$2300
Author
Iren13
Status
Resolved
Date
12/11/23, 1:53 PM

Complaint from Iren13 to Get-X Casino dated 12/11/23

Iren13
Iren13

I played at the online casino Get X for more than half a year, and there were no major complaints. There were delays with deposits, incorrect bets, but when I contacted support, over time, even if not quickly, the issues were resolved. Then the worst part started. My first win of 50,000 rubles, I withdrew it “with a lot of hassle”, a bonus balance was credited, I played it through over time, the money came in. Then I kept playing and losing, and just the other day, on December 7, I placed a 1,200 bet in a crash game, started building it up, and the win came to 223,000. I sent a withdrawal request, it was accepted, I logged out of the app, and a couple of minutes later I wanted to log back in, but no such luck, the account was blocked. When I contacted support, at first they told me the account was temporarily blocked because there were suspicions of incorrect play, and promised to unblock it in three days. Three days passed, and the account still was not unblocked. I wrote to support again, and the answer was that my account was blocked with no possibility of recovery. When I asked why, they replied that the administration reserves the right not to explain the reasons for the blocking!!! This is pure money scam! Fraud!!! On my side there were no violations at all, GetX does not let you withdraw your win, they block you right away without explaining the reasons!!!

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Account suspension Total complaints: 4028
Resolved Total complaints: 12059
Coverage Views: 892
Casino Complaint

Discussion process (4)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-45720
Complaint Author
Rank
2
Reputation
6
Publications
3
Subscribers
0
Registration
Dec 10, 2023

Now the situation is as follows,11 December apparently after filing a complaint against the casino, I logged into my account, they lifted the block, I resubmitted a withdrawal request, the request was accepted, but after half an hour the account was blocked again, I’ll keep writing as more information comes in…

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avatar-39627
Representative
Rank
5
Reputation
68
Publications
202
Subscribers
1
Registration
Feb 20, 2023

Hello, Irina!
We checked your account and fixed the issue. You now have access to all site features and there are no restrictions.
Please check.
We apologize for this misunderstanding.
Sincerely, the GetX team.

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

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Casino Complaint

Complaint statistics against Get-X Casino

Solved problems
62 from 73
Percentage solved
84.9 %
Avg complaint life time
15.4 дн.
Avg claim amount
$584
Casino Complaint

Claims against Get-X Casino

Rejected
Get-X Casino
Get-X Casino
Account suspension
Claim Amount:
$160.88
2 months ago
Good afternoon, dear administration. I have the following problem: I was playing at the casino and after a win of 7,000₽ [...]
Resolved
Get-X Casino
Get-X Casino
Deposit not credited
Claim Amount:
$49.85
3 months ago
They didn't credit my deposit - today was the last, third day according to the rules [...]
Rejected
Get-X Casino
Get-X Casino
Account suspension
Claim Amount:
n/a
3 months ago
Hello, Geth casino, I’m honestly surprised this project isn’t on the blacklist yet. The situation is this: a long time a [...]
Rejected
Get-X Casino
Get-X Casino
Deposit not credited
Claim Amount:
$50
3 months ago
Hello everyone. Want to share a situation. Essence of the problem: I was playing at the casino Get-x. Before that [...]
Rejected
Get-X Casino
Get-X Casino
Verification issues
Claim Amount:
$104.86
4 months ago
Hello! Good evening everyone! Unfortunately, yesterday I faced a problem with the GET X project. I registered on this pr [...]
Rejected
Get-X Casino
Get-X Casino
Identity verification
Claim Amount:
$67
4 months ago
Good afternoon, I would like some help. I registered on February 19, decided to test the casino a bit, made 8 deposits - [...]
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Casino Complaint

Publication details

Parameters Posted on our site
Date added December 11, 2023 at 10:53 AM
Last revision December 13, 2023 at 2:45 PM
Views 892
Casino Complaint

Complaint Author

Parameters Get-X Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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