Get-X Casino: refusing to verify and blocking the account

Get-X Casino: refusing to verify and blocking the account

Resolved
Disputed casino
Reason
Registration issues
Amount
N/A
Author
Moskee1
Status
Resolved
Date
4/21/25, 4:38 PM

Complaint from Moskee1 to Get-X Casino dated 4/21/25

Moskee1
Moskee1

Help me solve a huge problem with this site. Verification takes up to 14 days, that’s terribly long, I waited for a response but they refused verification, I consulted with an operator, then corrected things and submitted the application again, and again I waited a ton of time, and again a refusal came. And when I wanted them to block the account they refuse to block it because I didn’t pass this verification. According to the rules I need to take a photo of myself in front of the site, but I can’t provide that photo because I don’t have another device to do it, and to add that literally there is no one to take the photo of me, so they keep refusing. And here’s the core of the problem: when I submitted the application and uploaded the photos, all the data was saved on the site’s page and cannot be deleted, specifically all the data from my passport. It turns out if I abandon this site and stop playing, the chance of the account being hacked increases, and that hacker will also get all my passport data, phone numbers and card. I don’t know what to do or how to sort this out, either verify me since everything exists, or block the account to hide my document information.

Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
Registration issues Total complaints: 27
Resolved Total complaints: 12064
Coverage Views: 317
Casino Complaint

Discussion process (6)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 996
Subscribers
165
Registration
Nov 14, 2015

Complaint sent to the casino

0  
Please wait...
avatar-53011
Complaint Author
Rank
5
Reputation
53
Publications
81
Subscribers
0
Registration
Feb 23, 2024

The problem is resolved, thank you very much, they verified the account. Please close the complaint.

0  
Please wait...
avatar-39627
Representative
Rank
5
Reputation
68
Publications
202
Subscribers
1
Registration
Feb 20, 2023

Hello!

We have forwarded the information about your situation to our specialists.

In addition to the photo with the site in the background, other information is also requested from you that needs to be provided.

Please send the requested documents at your convenience. This will speed up resolving the issue.

Respectfully, the GETX team.

0  
Please wait...
avatar-53011
Complaint Author
Rank
5
Reputation
53
Publications
81
Subscribers
0
Registration
Feb 23, 2024

Adding a screenshot , the verification page is publicly open on the site in the account.

comment_415274
0  
Please wait...
avatar-53011
Complaint Author
Rank
5
Reputation
53
Publications
81
Subscribers
0
Registration
Feb 23, 2024

What do you mean other information. First, your operator via Telegram resolved this issue, meaning the point was to provide the card I used to top up the balance – I sent it to you as a photo. Plus that card is linked to my phone number, and you’re asking me to provide that same card which has already been provided. Or it looks like you took the number of some random card if you’re asking about the last digits you sent me.

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 996
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

0  
Please wait...
Add your argument

This discussion is limited

You cannot participate in this discussion

Only the complainant, casino representative or administrators can participate in this arbitration. "Get-X Casino: refusing to verify and blocking the account"

Casino Complaint

Complaint statistics against Get-X Casino

Solved problems
62 from 73
Percentage solved
84.9 %
Avg complaint life time
15.4 дн.
Avg claim amount
$584
Casino Complaint

Claims against Get-X Casino

Rejected
Get-X Casino
Get-X Casino
Account suspension
Claim Amount:
$160.88
2 months ago
Good afternoon, dear administration. I have the following problem: I was playing at the casino and after a win of 7,000₽ [...]
Resolved
Get-X Casino
Get-X Casino
Deposit not credited
Claim Amount:
$49.85
3 months ago
They didn't credit my deposit - today was the last, third day according to the rules [...]
Rejected
Get-X Casino
Get-X Casino
Account suspension
Claim Amount:
n/a
3 months ago
Hello, Geth casino, I’m honestly surprised this project isn’t on the blacklist yet. The situation is this: a long time a [...]
Rejected
Get-X Casino
Get-X Casino
Deposit not credited
Claim Amount:
$50
3 months ago
Hello everyone. Want to share a situation. Essence of the problem: I was playing at the casino Get-x. Before that [...]
Rejected
Get-X Casino
Get-X Casino
Verification issues
Claim Amount:
$104.86
4 months ago
Hello! Good evening everyone! Unfortunately, yesterday I faced a problem with the GET X project. I registered on this pr [...]
Rejected
Get-X Casino
Get-X Casino
Identity verification
Claim Amount:
$67
4 months ago
Good afternoon, I would like some help. I registered on February 19, decided to test the casino a bit, made 8 deposits - [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added April 21, 2025 at 1:38 PM
Last revision April 22, 2025 at 4:51 PM
Views 317
Casino Complaint

Complaint Author

Parameters Get-X Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
All rights reserved

All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.