Incorrect slot payout
Complaint from slsotin to Gizbo Casino dated 3/30/26
Writing about an unusual problem: I was calmly spinning the Royal Easter slot and hit a combination that paid 40k rubles, but some kind of bug happened and I was credited only 10k rubles. I got a line of the top symbol that pays 10k rubles, and two x2 multipliers that should have multiplied the win, but as you can see in the screenshot, visually it shows a 40k win, while in fact only 10k was credited. The casino does not provide clear answers and says: “The provider checked the round and can confirm that it was successfully completed and synchronized. The total win for this round amounted to 10,000 RUB. There were no errors on the site’s side, all bets were completed and settled correctly.” Please help resolve this issue and get the rest of the payout. I’ve been playing at casinos for over 9 years, this is the first time I’ve encountered this, I don’t know whose error it is, the provider’s or the casino’s, but I want them not to turn a blind eye to this, give a clear explanation of what even happened, and return the honestly won money.
Discussion process (3)
Complaint statistics against Gizbo Casino
Claims against Gizbo Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 30, 2026 at 11:41 AM |
| Last revision | March 31, 2026 at 10:11 AM |
| Views | 100 |
Complaint Author
| Parameters | Gizbo Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
slsotin
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello, dear player!
We clarified the information regarding your question. A response was received from the provider. It states that the payout was credited correctly, since the maximum payout in the slot is 500x. Your bet size was 20 rubles, because 4 rubles was the activation of the double chance. With a bet of 20 rubles you were credited a win of 10,000 rubles in accordance with the maximum win limit. The round was played fully in accordance with the game mechanics.
Sincerely,
Gizbo Casino
The player got the slot’s max win
Complaint rejected