iWild Casino: Withdrawal canceled on 01.03.2025 and 187 USD deducted
Complaint from NeiGrok1 to iWild Casino dated 4/1/25
Hello, please help me figure out the problem with withdrawing my funds from Casino Iwild. I received a no-deposit bonus on the Iwild casino platform. After successfully wagering it, 2500 rubles were credited to my main balance (this is the maximum amount after wagering the bonus). Then I passed verification and made a deposit of 2000 rubles. After the successful top-up I decided to play a bit at the casino. My balance showed my deposit of 2000 rubles plus 2500 rubles from the wagered bonus. After increasing the balance I decided to withdraw the money from the account, but then I received a message about a deduction from the account in the amount of 13502.8 RUB with the note (Maximum possible withdrawal amount from no-deposit bonuses: 2500 RUB). Okay, I already wagered the bonus and 2500 rubles were on my account and I was already playing with my own funds – where did my deposit go? Please help return my money and withdraw it.
Discussion process (9)
Complaint statistics against iWild Casino
Claims against iWild Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 1, 2025 at 12:08 PM |
| Last revision | April 18, 2025 at 8:11 AM |
| Views | 362 |
Complaint Author
| Parameters | iWild Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
NeiGrok1
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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If a maximum payout is specified, it means you can’t play with those funds until the payout and you should have withdrawn the money after the deposit
Complaint sent to the casino
Published: April 1, 2025
I had to wager x3 of the deposit. When I’d wagered even more than x3 I submitted a withdrawal. But then what happened was what I described above.
I take it they won’t respond
Hello.
At the moment we have forwarded this issue to the relevant department for review. As soon as we receive an answer or explanation, we will notify you immediately. Thank you for your patience.
Regards,
Representative of iWild casino.
Published: April 12, 2025
Hello.
At the moment we have forwarded this issue to the relevant department for review. As soon as we receive a response or explanation, we will notify you immediately. Thank you for your patience.
Sincerely,
Representative of iWild Casino.
Published: April 12, 2025
Thank you very much for the reply, we will wait for the resolution of the problem and a positive outcome.
Published: April 17, 2025
Dear LatestCasino and NEIGROK1 team,
We inform you that we have received a response and a decision on your issue. After a detailed review, your deposited funds in the amount of 2000 rubles have been returned to your balance and are available for use.
Thank you for your patience. We also thank the LatestCasino team for their help in resolving this issue.
Sincerely,
Representative of the iwild casino.
Anastasia, yes – thanks a lot for helping to resolve this issue, 2000₽ were credited to the balance, I set them to withdraw. I hope there won’t be any problems with the withdrawal. Vyacheslav, thanks a lot for the help, you can close the complaint. Problem solved 👍
Complaint resolved