Izzi Casino: Account holding 850,000 RUB suddenly blocked on 18.04.2026
Complaint from Vanish to Izzi Casino dated 4/20/26
I registered at this casino about six months ago, no problems, I made quite a few deposits and withdrawals, and then I ran into this situation:
On the night of 18.04 I decided to play, made a deposit, won, and thanks to my own stupidity lost it all again down to zero, as usually happens. Then I made a few more deposits, and on the last one the RTP must have kicked in because after a long time I managed to put 850,000₽ up for withdrawal. I requested the withdrawal and, barely containing my emotions, tried to fall asleep hoping the money would arrive in the morning, since previous withdrawals took at most 7-8 hours. But in the morning I found myself logged out of the account. I wrote to support, the personal manager replied that the finance department is doing a check, and that was it – it’s now been almost a full day.
I have nothing against the casino, everything about it suits me, and many friends play there and never had this happen. I’m just really stressed about this situation because it’s been a day and I still can’t access my account. There were similar checks before but without locking the account, and they were much faster.
Please help
Discussion process (13)
Complaint statistics against Izzi Casino
Claims against Izzi Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 20, 2026 at 11:54 AM |
| Last revision | May 12, 2026 at 6:07 PM |
| Views | 298 |
Complaint Author
| Parameters | Izzi Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Vanish
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Were there any big wins on Amatic?
The complaint has been sent to the casino
@vyacheslavlenin
Yes, specifically on Amatic I won about 300,000, everything else I won from my own deposit, you can check the history, the last deposit was 8,000, in Mongol from a spin 8 dollars into the bonus and 306k, and there were also a lot of other slots, without even touching Amatic
@vyacheslavlenin
Judging by the whole situation, people even hit 20 million, my amounts are peanuts compared to that. When I was playing it I realized something was off and I closed it, and I just happened to get caught in the crossfire, so to speak
Although I still don’t get it, even if there was a glitch, what’s my fault in this? If that’s the case, let IZZI take the win from that specific provider
@vyacheslavlenin
Thanks for taking the time for my complaint🤝
You already have an active complaint
No need to file a new one
@vyacheslavlenin
Okay, got it, I thought I had written it wrong before publishing
Hello, dear player!
We have clarified the information regarding your question. Currently an additional profile review is being carried out. Please do not cancel withdrawal requests and wait for this process to be completed.
Best regards,
Izzi Casino
@royalpartnershelp
good evening!
I physically can’t cancel anything, since I haven’t had access to the profile for 3 days
thanks for the reply, we’re waiting!
@royalpartnershelp
Good evening!
It’s already the fourth day that the account has been blocked and under review, how much longer will this process take?
@vyacheslavlenin
the account was unblocked, there’s 7000 on the account, isn’t that ridiculous
I only won 300,000 on Amatic
@vanish And after the win, did you keep playing and try to build it up from that amount?
Or was the win before logging in and playing the slots from Amatic?
Are you going to answer my question?
Sigh
I still didn’t see any reaction from the player
Complaint dismissed