Jet Casino delayed payout of 4,000 rubles
Complaint from Xo4yHaMope to Jet Casino dated 12/16/21
The situation is this: the casino won’t pay out 4000 ₽. I played through the no-deposit spins, after which the amount became available for withdrawal. I requested a withdrawal of 4000 ₽, then contacted live chat support to ask if everything was OK with my request and account, and got a clear answer that everything was fine, the account is verified, wait for the payout. After a few hours of waiting I saw the request cancelled. I asked what was wrong? I got this answer:
Mikhail, you need to make a deposit of 4000 ₽ and wager it three times. According to rule 14.7.2 of the “Terms and Conditions” section: “In the event of receiving a no-deposit cumulative bonus, the Company reserves the right to request the client to make a deposit equal to the amount of the wagered bonus funds on the balance at the time of the withdrawal request, but not less than 1 000 ₽, and to triple-wager the deposited amount.”
They changed their tune out of nowhere.
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 16, 2021 at 2:05 PM |
| Last revision | May 20, 2023 at 9:54 PM |
| Views | 843 |
Complaint Author
| Parameters | Jet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Xo4yHaMope
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Published: December 16, 2021
Thanks
Dear Mikhail!
Please accept my apologies for the long wait for a response.
A preventative conversation was held with the operator who initially provided incorrect information. As an apology, a bonus in the form of a package of free spins was credited to your account, which you successfully used. On behalf of the casino, I apologize for the inconveniences caused.
Regarding the withdrawal of funds obtained after wagering the no-deposit bonus: subsequently the support operators provided accurate and correct guidance in accordance with the current Jet Casino rules and terms, namely in accordance with clause 14.7.2. In this case the rule was applied due to low gaming activity during the past 12 months. We hope that in the future your time spent on our site will be accompanied only by positive emotions.
All the best,
Alexander,
casino representative.
Published: December 27, 2021
Thanks ,got it.
Published: December 27, 2021
Thank you for your understanding.
Sincerely,
Alexander,
casino representative.
Complaint resolved