Kent Casino: 620 RUB deposit not received since 30.05.2026
Status
Resolved
Date
6/1/26, 12:41 PM
Complaint from Maria271 to Kent Casino dated 6/1/26
Maria271
Good afternoon to everyone reading this, I want to leave a complaint about Kent casino. I deposited 620 rubles via SIM top-up, but the deposit never arrived. I asked support what the problem was, and they replied that I sent the money somewhere else, not to them. So the question is, did I somehow make up a phone number myself and send the money there? The casino is blatantly lying. This is a transfer to SIM (copied and pasted), it is not even Sberbank where you have to choose a bank and can make a mistake. I ask the casino to open its eyes and find this deposit
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (4)
Casino Complaint
Complaint statistics against Kent Casino
Solved problems
149 from 149
Percentage solved
100 %
Avg complaint life time
90.2 ч.
Avg claim amount
$2257.3
Casino Complaint
Claims against Kent Casino
Resolved
Kent Casino
Hello! The very first request to block the account for gambling addiction was in July 2025. The account was not blocked. [...]
Resolved
Kent Casino
Good afternoon to everyone reading this, I want to leave a complaint about Kent casino. I deposited 620 rubles via SIM t [...]
Rejected
Kent Casino
I made deposits totaling more than 11k. The first time I managed to win, and in the end the withdrawal was blocked. My c [...]
Resolved
Kent Casino
Hello. I ask for help resolving a dispute with Kent Casino.
Essence of the problem:I requested a withdrawal in the amou [...]
Rejected
Kent Casino
I've been playing on the project for ages, accumulated bonus coins and can't spend them - the shop is just closed. I wri [...]
Resolved
Kent Casino
casino kent hasn't paid out funds for the second day, support cites problems on their end with the payout, and they're j [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 1, 2026 at 9:41 AM |
| Last revision | June 2, 2026 at 6:28 PM |
| Views | 50 |
Casino Complaint
Complaint Author
| Parameters | Kent Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Maria271
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All rights reserved
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
The complaint has been sent to the casino
Hello!
Thank you for contacting us and for the information provided.
We would like to inform you that the request regarding the specified deposit has been sent for additional review. At the moment, we are clarifying the details of the transaction together with the relevant department.
As soon as the review is complete and updated information becomes available, we will provide a response within this inquiry.
Sincerely, the Kent Casino team!
Hello!
Thank you for your patience.
We have checked the information on the receipt you provided. We would like to inform you that the specified deposit was previously successfully credited to your gaming account. We also note that this amount has already been used for play on the site.
Best regards, the Kent Casino team!
Complaint resolved