Lex Casino: claimed documents were fake and seized a 170,000 RUB win

Lex Casino: claimed documents were fake and seized a 170,000 RUB win

Rejected
Disputed casino
Reason
Account suspension
Amount
$1860
Author
sema7392
Status
Rejected
Date
5/15/24, 1:28 PM

Complaint from sema7392 to Lex Casino dated 5/15/24

sema7392
sema7392

Hello. I registered on this site. I made a deposit of 20,000 rubles at first and lost it. In the chat they gave a deposit bonus with free spins. I made a deposit of 80,000. I won 170,000 rubles from it. I provided documents. They blocked me and messed me around for 6 days saying it was under additional review. To be honest, I’ve never seen this on Royals before. I used to play there a long time ago on some VIP levels. After 6 days they wrote that my account is blocked because my documents are fake. They didn’t ask for a video selfie or verification, they just made up that they’re fake. I’m ready to provide everything – video, photos, anything. I’m ready to do video verification because they’re real. I’m just shocked by this project. The administration just decided they’re not real and that’s it. So they don’t want to check them at all. I ask you to look into this situation because it turns out any casino can say you’re fake and take your money. I’ll also note again that I’m ready to provide any documents and go through any verification since these are my documents.

Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
Account suspension Total complaints: 4028
Rejected Total complaints: 5406
Coverage Views: 2790
Casino Complaint

Discussion process (2)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 986
Subscribers
165
Registration
Nov 14, 2015

Complaint sent to the casino

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 986
Subscribers
165
Registration
Nov 14, 2015

Based on the provided data – your documents are indeed forged.
Complaint rejected

0  
Please wait...
Add your argument

This discussion is limited

You cannot participate in this discussion

Only the complainant, casino representative or administrators can participate in this arbitration. "Lex Casino: claimed documents were fake and seized a 170,000 RUB win"

Casino Complaint

Complaint statistics against Lex Casino

Solved problems
118 from 119
Percentage solved
99.2 %
Avg complaint life time
7.1 дн.
Avg claim amount
$1155.7
Casino Complaint

Claims against Lex Casino

Resolved
Lex Casino
Lex Casino
Deposit not credited
Claim Amount:
$16.69
1 week ago
Hello, I made a small deposit to see how the casino plays. Everything was fine, but then after about 10 minutes the requ [...]
Closing
Lex Casino
Lex Casino
Casino unavailable
Claim Amount:
$1749.77
3 weeks ago
I am a regular verified player at Lex Casino. Today I made an SBP transfer (P2P) for 80,000 rubles to the details provid [...]
Resolved
Lex Casino
Lex Casino
Deposit not credited
Claim Amount:
$9
3 weeks ago
Hello! I made a deposit at Lex Casino more than 10 hours ago, the deposit still hasn't arrived, support is ignoring me, [...]
Closing
Lex Casino
Lex Casino
Account suspension
Claim Amount:
$85000
3 weeks ago
Lex Casino: since 24.05.2026, the 85,000 RUB payout still hasn't arrived [...]
Resolved
Lex Casino
Lex Casino
Payout delay
Claim Amount:
$113
4 weeks ago
On 25.05 I created a withdrawal request for 8,000₽, the request changed to "successful", but the money never arrived on [...]
Resolved
Lex Casino
Lex Casino
Deposit not credited
Claim Amount:
$1398
1 month ago
Lex Casino: since 21.05.2026 they’ve been silent and can’t find a deposit of 100.000 RUB [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added May 15, 2024 at 10:28 AM
Last revision May 17, 2024 at 10:13 AM
Views 2790
Casino Complaint

Complaint Author

Parameters Lex Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
All rights reserved

All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.