Magic Reels Casino: charged me 35,000 RUB citing a rule

Once I made a deposit of about 2000 r. (two thousand rubles) in Magic Reels Casino, I started calmly spinning slots and enjoying life. I got especially happy when the balance exceeded 20000 r. Thinking I should withdraw some amount, I went to the withdrawal tab and submitted a request to withdraw 20000 r. to my Piastrix wallet. I did it because the possible withdrawal amount via Piastrix is 5k more than via card.

Withdrawals at Magic Reels Casino take roughly 36 hours. That’s why I didn’t rush the withdrawal and went about my personal business. After some time I returned to the site and continued playing, increasing the balance. To be precise, the last balance I saw was around 40000 r. While spinning a slot, a notification popped up on my screen about an incoming email. Opening it, I saw that it was a message from Magic Reels Casino.

A bit shocked by what I saw, I quickly followed the highlighted text to the casino rules to see why my request was cancelled.

Going to the rules page I looked for that very clause 10.4.3.4, but couldn’t find it, and immediately suspected something was wrong.

Deciding to clarify with support what the hell was going on, I wrote in the chat and asked a perfectly logical question about what that email was, and the support replied the following:

In the end they annulled almost everything. Both the amount that was pending withdrawal (20000 r.) and the other 15000 r. – they left about 2000 r. on the balance which I quickly and deliberately blew out of frustration at such a scam.

I consider this one hundred percent player fraud, because I have repeatedly withdrawn such amounts, and even more.