MeilStroy Casino: deposits and verification delayed since 07.12.2025
Reason
Verification issues
Amount
$200
Author
kerv7373
Status
Resolved
Date
12/17/25, 1:43 PM
Complaint from kerv7373 to Meilstroy Casino dated 12/17/25
kerv7373
hello, the deposit didn’t arrive, please expedite it MPS-42647 account ID 334197837. also they’ve been dragging out verification for 9 days already and won’t verify the account, I wrote to moderator meilstroya asking to speed up verification, and got a refusal!!!
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Discussion process (9)
Casino Complaint
Complaint statistics against Meilstroy Casino
Solved problems
57 from 59
Percentage solved
96.6 %
Avg complaint life time
11.6 дн.
Avg claim amount
$3461.4
Casino Complaint
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 17, 2025 at 10:43 AM |
| Last revision | January 2, 2026 at 3:49 PM |
| Views | 220 |
Casino Complaint
Complaint Author
| Parameters | Meilstroy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
kerv7373
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello!
Your account is indeed still undergoing document verification, but we’ve tried to speed up that process.
We’re counting on a speedy favorable outcome!
@mellstroycasino you have 1 employee in the department, how is it that in 10 days you can’t verify the VIP PLAYER ACCOUNT? The complaint also stated that the deposit didn’t arrive, speed this up MPV-1555 ticket number from the VIP MANAGER. The receipt and statement are with the VIP manager in the email.
Hello!
For a correct and complete review of your request, the specialists need additional time. Your application has been accepted and is under increased monitoring as part of the standard procedure.
The check is ongoing, all data have been recorded. As soon as a conclusion is reached on the inquiry, the information will be updated in your account.
@mellstroycasino I don’t recommend playing at this casino – worse than 1win!!! PUT THIS CASINO ON THE BLACKLIST!!! Mellstroy can’t do anything in their own casino, they don’t resolve complaints for 3 months. They haven’t been able to check a VIP player’s verification for 13 days already, for which money was lost and there’s no way to withdraw. The manager is lying that they’ll speed this up.
Hello!
Per your request, a check has been carried out – the deposit was successfully credited to the account in full. The funds are reflected in the balance and are available for use.
Verification and identity-check processes are carried out within the established procedures and may take additional time in some cases, including VIP status. This does not affect the safety of the funds and does not mean a refusal of service.
Account information has been recorded, and all operations are processed according to the system rules. The current status is available in your profile.
@mellstroycasino said verification would be up to 14 days, today it’s already day 15 and the profile still hasn’t been verified!!!! are you going to be checking verification for a year??
@vyacheslavlenin the complaint can be closed
Complaint resolved