Monro Casino: bonuses unjustifiably disabled on a negative balance account
Complaint from Andrey_777 to Monro Casino dated 3/7/24
They disabled the weekly reload bonuses – free spins and 50% on deposit
1) Account is in the red by about 100,000.
2) The amount of deposits (my own money) exceeds the amount of bonus money received by about 30-40 times.
3) I’ve taken 15 deposit bonuses and a couple of no-deposit cashback bonuses over time, lost all 15, RTP is at rock bottom.
There were no violations or any kind of abuse, so the question arises on what grounds they disabled them?
Support answered me: the casino administration decided so! Don’t you find that decision ridiculous?
I ask the Latest administration to review this situation and decide to add this place to the blacklist for fraudulent actions.
Discussion process (7)
Complaint statistics against Monro Casino
Claims against Monro Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 7, 2024 at 9:25 AM |
| Last revision | March 11, 2024 at 2:07 PM |
| Views | 346 |
Complaint Author
| Parameters | Monro Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Andrey_777
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
Disabling bonuses on an account is not a reason to add a casino to the blacklist.
Any casino can do that and even close a player’s account if they don’t owe them anything at the time of closure.
The complaint has been sent to the casino
Hello, dear player! We couldn’t find your request to support regarding this issue. Please confirm, are you currently not seeing any weekly bonus offers?
Sincerely,
Monro Casino!
Published: March 7, 2024
Your support’s reply = Andrei, at the moment activation of weekly bonuses is not available to you. I will note that the casino reserves the right to review the size and frequency of bonus offers on an individual basis if it considers that the user is receiving a disproportionate amount of bonuses relative to the ratio of deposits made and bonuses received on them
Published: March 7, 2024
Hello, the appeal was 1.5-2 months ago. I received an answer that I didn’t violate anything and that reloads were disabled at the discretion of the administration. I tried to arrange through the chat for the operator to pass this information to the casino administration so they could look into the matter, but I was refused. That’s why I filed a complaint, because I couldn’t come to an agreement any other way.
Published: March 11, 2024
Hello, dear player!
According to the statistics of your account, you receive a disproportionate number of bonuses relative to the ratio of deposits made and the bonuses received on them.
However, this does not mean that deposit bonuses are currently closed for you. You will be able to activate deposit bonuses using a bonus code. We recommend that you follow our social media, where we quite often post various deposit promotions.
For example, in the Telegram channel right now we are offering our players one of the following bonuses to choose from:
Bonus code MACH – 45 FS in Fruit Machine x25 at a stake of 10 ₽ for a deposit from 1999 ₽.
Bonus code MEGAS – 280 FS in The Wild Kiss (Red Tiger) at a stake of 10 ₽ for a deposit from 9999 ₽.
The promotion will run until March 13 inclusive.
Regards,
Monro Casino!
Published: March 11, 2024
So that’s funny – you make a deposit of 10,000, get a bonus with free spins of 2-3,000, that’s 20-30% of the deposit and that’s considered disproportionate; and that’s even taking into account that I had VIP status and deposits without bonuses of 50-100k. I have no more questions for you, go play in your wonderful casino yourselves.
Complaint closed