Monro Casino: delaying a $1,750 payout since 20.09.2025
Status
Resolved
Date
10/6/25, 2:29 PM
Complaint from Dmitriy1307 to Monro Casino dated 10/6/25
Dmitriy1307
Hello, the problem is this: Monroe casino is delaying my payout since September 20. My account ID #CO9VM, they are citing that they have some kind of check. Please, if you can help me figure it out. They also requested a bunch of documents – I uploaded everything: a selfie with my INN, a selfie with my birth certificate, with my passport, with my SNILS, etc., but the payout hasn’t arrived.
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Discussion process (9)
Casino Complaint
Complaint statistics against Monro Casino
Solved problems
91 from 93
Percentage solved
97.8 %
Avg complaint life time
9.2 дн.
Avg claim amount
$989.5
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | October 6, 2025 at 11:29 AM |
| Last revision | November 13, 2025 at 10:35 AM |
| Views | 293 |
Casino Complaint
Complaint Author
| Parameters | Monro Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Dmitriy1307
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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A complaint has been sent to the casino
Hello, dear player!
We have clarified the information regarding your question. At the moment the payout is undergoing an additional review. In accordance with clause 10.4 of the Rules, the MONRO “Sport” Platform has the right to restrict the ability to withdraw funds for up to 31 calendar days to carry out an account review for dishonest play. The methods and results of the review of gaming activity are not subject to disclosure. We ask that you wait for the review to be completed.
Sincerely,
Monro Casino.
@royalpartnershelp any progress? Why have I been waiting so long can you speed up this process?
Hello they paid the money after a month you can close the complaint, resolved
And it turned out it was not resolved after all, they cannot even get to my wallet, they replied to me like this: “in the wallet, I do not know where these funds were sent to me from”
I don’t know what to do now, and where you sent me the money from
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and
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Hello, dear player!
We apologize for the delayed response.
Please contact the casino support service on the website to resolve the issue with your funds.
Regards,
Monro Casino
Complaint resolved