MostBet Casino: account frozen for identity verification but no Zoom link sent
Complaint from kiryachernyatev1 to MostBet Casino dated 12/22/25
Hi everyone.
I played at the casino, a bit on sports pre-match and live, funds were withdrawn from the account (40 and 30 thousand rubles), everything was fine. After playing at the casino I put in another withdrawal, but then they tell me my account is frozen, I need to send documents by email. They accept the documents, set a date and time for a call in Zoom, but at the appointed time the call doesn’t come, the link isn’t in the email (as promised) either. I wrote to the email three times saying nothing arrived – silence. The account is frozen, support is silent. I can’t play, I can’t withdraw either
Discussion process (4)
Complaint statistics against MostBet Casino
Claims against MostBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 22, 2025 at 12:36 PM |
| Last revision | December 22, 2025 at 7:49 PM |
| Views | 103 |
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
kiryachernyatev1
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
UPDATE: they rescheduled the call, offered me a different time. They even sent a script to add it to the calendar. The call took place on 22.12.2025 at 12:03, I answered questions, showed the document. The account is still frozen, they said to wait, and added that usually the unfreeze happens quickly
Please don’t close the complaint yet
All good, they lifted the freeze. Very quickly, no problems. I recommend this place.
Complaint resolved