MostBet Casino: account frozen with $125 on 02.04.2024
Reason
Account suspension
Amount
$125.56
Author
Sergeyuvfddg754
Status
Resolved
Date
5/6/24, 11:41 AM
Complaint from Sergeyuvfddg754 to MostBet Casino dated 5/6/24
Sergeyuvfddg754
Hello
02.04.2024. BK Mossbet froze my account with money, allegedly to verify the account. I sent them all the documents they asked for, talked to them on Skype in a video conference. They told me to wait, usually it’s about 60 days, maybe less or more at the administration’s discretion. And after 60 days they said to wait another 60 days plus or minus, at the discretion of the BK Mossbet administration.
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Discussion process (4)
Casino Complaint
Complaint statistics against MostBet Casino
Solved problems
296 from 309
Percentage solved
95.8 %
Avg complaint life time
12.8 дн.
Avg claim amount
$932.7
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 6, 2024 at 8:41 AM |
| Last revision | May 24, 2024 at 10:04 AM |
| Views | 335 |
Casino Complaint
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Sergeyuvfddg754
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello, dear Sergeyuvfddg754!
We are sorry that you have a negative impression of our service. We understand that it is unpleasant to find your account frozen. At the same time, we act strictly within the established rules and do try to make a decision as quickly as possible. Your gaming account was frozen on 02.04.2024, so the review is being conducted within the 60-day period from the date of freezing at the moment.
Account verification is carried out in all bookmakers as one of the measures to ensure the security of clients’ accounts. It is a whole set of actions and each requires time. At the end of the review you will receive a notification at your contact email address.
We hope the decision will be positive and you will return to playing!
Have a good day!
Yours, Mostbet.
Hello, dear Sergeyuvfddg754!
Thank you for waiting! We received information that your gaming account was unfrozen on 23.05.2024 following the review. Please confirm that the complaint has been resolved.
Have a good day!
Sincerely, Mostbet.
Complaint resolved