MostBet Casino: I topped up my account, managed to win, but now I can't withdraw 61,969 RUB
Complaint from Alexsander1990 to MostBet Casino dated 3/14/24
153316087 Well what can I say – I deposited 10k, bumped it to 61,969, then verification, sent everything, call went through, now I’m waiting, I don’t even know for what. I really don’t get what they’re checking there for 60 days. In fact I probably would have blown that 62k anyway, they won’t let me withdraw, whatever, but they also won’t let me bet it – this waiting is going to make you lose your mind. You don’t have to reply, your standard answer is stupid – “in two weeks” or whatever, about a complex of checks, not interested. I thought about bringing friends in through their affiliate program and now I think they’ll damn me, I’ll lose all my friends when this mess starts for them. This is just a review so other guys can see – I don’t even expect an answer from them, and again I’m not interested in that copy-paste reply.
Discussion process (6)
Complaint statistics against MostBet Casino
Claims against MostBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 14, 2024 at 7:42 AM |
| Last revision | March 22, 2024 at 1:41 PM |
| Views | 340 |
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Alexsander1990
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello, dear Alexsander1990!
Thank you for your feedback. We understand your desire to receive an answer sooner. You have already provided the documents and completed the video call; now it’s only a matter of waiting for a decision. Account verification is a set of measures aimed primarily at preventing illegal and fraudulent actions against the player, as well as ensuring compliance with the established rules. Of course, the details of this work cannot be disclosed for obvious reasons. Similar checks are carried out by all bookmakers (BK) without exception. At our bookmaker these checks can take up to 60 days, and in rare cases longer. On our side, our specialists try to make a decision as quickly as possible. By registering with our bookmaker you agree to these rules (the rules can be read on our website, clause 2.9).
At the end of the check you will receive a notification at your contact email address. Thank you for waiting!
Have a nice day!
Sincerely, Mostbet.
Published: March 15, 2024
No other bookmaker has this except you – soon you’ll be left with no customers at all
It’s already been 40 days, how much longer do I have to wait?
Hello, dear Alexsander1990!
Thank you for waiting! We have received information that your gaming account was unfrozen on 22.03.2024 as a result of the review. Please confirm that the complaint is closed.
Have a good day!
Regards, Mostbet.
Complaint resolved