MostBet Casino: multiple reasons given for blocking, $750 not returned
Reason
Account suspension
Amount
$750
Author
dijjjji1
Status
Rejected
Date
9/9/24, 4:30 PM
Complaint from dijjjji1 to MostBet Casino dated 9/9/24
dijjjji1
Hello, please help me get my money back. This is just nonsense – I won money honestly just by placing normal bets and they froze my account without any grounds after I wrote to them by email that I want the account unfrozen. They send me a lot of terms saying why it was blocked. And none of them can be true since I registered with them for the first time and immediately managed to win a decent amount. Please reach out to them and help id189214261
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Discussion process (12)
Casino Complaint
Complaint statistics against MostBet Casino
Solved problems
296 from 309
Percentage solved
95.8 %
Avg complaint life time
12.8 дн.
Avg claim amount
$932.7
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 9, 2024 at 1:30 PM |
| Last revision | October 25, 2024 at 8:59 AM |
| Views | 630 |
Casino Complaint
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
dijjjji1
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello, dear dijjjji1!
We are sorry that you have a negative impression. We understand it’s unpleasant to find that your account is blocked. On our side, our specialists are doing everything possible to help you and sort out the situation.
We have received information from the security department that an email was sent to your contact address requesting the necessary documents for a re-check. Please reply to that email and send the requested documents in a single response. After providing the required documents you will be scheduled for a video conference on Skype for identification.
Please note that without providing the documents and completing the video call your account will remain blocked.
Have a good day!
Sincerely, Mostbet.
Hello, dear dijjjji1!
A message has been sent to your contact email offering you to choose a convenient date and time for a Skype video call. Unfortunately, we did not receive your reply. Please respond to the email indicating a convenient time for the call. After that our specialists will reply to confirm. Please note that without completing the video call your account will remain blocked.
Have a nice day!
Sincerely, Mostbet.
Published: September 21, 2024
I told you the date to schedule the call and you still didn’t reply at all. Now I got the same notification again
Hello, dear dijjjji1!
Thank you for telling us about the situation. We have forwarded the information to the security department; an email has been sent to you offering to schedule a video call on the nearest available date. Please reply to that email.
Have a good day!
Sincerely, Mostbet.
Published: September 26, 2024
I wrote to you, write the dates
Hello, dear dijjjji1!
We have received information that your video call on Skype is scheduled for 12.10.2024. Please be available – at the appointed time our specialists will contact you.
Have a nice day!
Sincerely, Mostbet.
Hello, dear dijjjji1!
We have received information that your video call on Skype has been rescheduled to 15.10.2024. Please be available – at the appointed time our specialists will get in touch with you.
Have a nice day!
Regards, Mostbet.
Hello, dear dijjjji1!
We regret to inform you that following a review your account has been blocked due to a violation of clause 2.10 of the Company’s rules:
If there are suspicions that a bettor is committing fraudulent actions against the bookmaker (multi-account, multi-session (several simultaneous active sessions of one account), bets placed by third parties, use of software for automated betting, arbitrage betting, bets placed with the intent to exceed limits set by the company, if the gaming account is not used for placing bets, abuse of loyalty programs, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
canceling bets;
restricting withdrawal of funds;
closing the client’s account without returning funds.
You can find more details in clause 2.10 on our website.
We wish you good luck.
Sincerely, Mostbet
Published: October 16, 2024
What kind of nonsense is that – what proof that I used a multi-account? When I signed up with you I had one account the whole time. And when I made some money you just froze my account for no reason.
Evidence of a duplicate has been requested for the player
The player used third-party documents.
The complaint was dismissed