MostBet Casino: new player's account not unfrozen after Skype verification for $391
Reason
Verification issues
Amount
$391
Author
MaltzevaKarina
Status
Resolved
Date
11/13/23, 2:00 PM
Complaint from MaltzevaKarina to MostBet Casino dated 11/13/23
MaltzevaKarina
I registered as a newbie, made a deposit, won, after trying to withdraw money my account was frozen, after the video call there’s silence, they don’t get in touch, in the chat operators don’t answer questions and I don’t know what to do.
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (4)
Casino Complaint
Complaint statistics against MostBet Casino
Solved problems
296 from 309
Percentage solved
95.8 %
Avg complaint life time
12.8 дн.
Avg claim amount
$932.7
Casino Complaint
Claims against MostBet Casino
On the reaction of casino: 98 Hs
MostBet Casino
I played Mostbet casino Wonder Wheel today, 24.06.2026, at 02:02 and 02:06. I placed 400000 thousand Uzbek sums and 8000 [...]
On the reaction of player: 97 Hs
MostBet Casino
Hello, I ask you to also look into this issue so that the 5% bonus is credited, because it was not added for 24.01.2026, [...]
Resolved
MostBet Casino
Good afternoon, I am a VIP player at mostbet, but as I can see VIP support is not going to solve my problem, I wrote to [...]
Rejected
MostBet Casino
Kaz Mosbet does not credit deposits and does not return them. I made one deposit, they said it was a technical error, to [...]
Resolved
MostBet Casino
Good afternoon, my account ID is 65926933. More than 60 days ago, my Mostbet account was frozen. I was required to get o [...]
Rejected
MostBet Casino
On April 3, 2026, I (id237847826) placed a basketball bet (bet id 1446399620, attached) for 56,055 rubles at Mostbet (co [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | November 13, 2023 at 11:00 AM |
| Last revision | November 15, 2023 at 12:21 PM |
| Views | 260 |
Casino Complaint
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
MaltzevaKarina
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All rights reserved
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
Complaint sent to the casino
Hello, dear MaltzevaKarina!
Your account was frozen on 10.11.2023.
We are sorry that you have formed a negative impression of our service. Account verification is a set of measures aimed primarily at preventing illegal and fraudulent actions against the player, as well as ensuring compliance with the established rules. Of course, the details of such work cannot be disclosed for obvious reasons. Similar checks are carried out in all bookmakers without exception. In our bookmaker the check can take up to 60 days, and in rare cases longer. On our side, our specialists try to make a decision as quickly as possible. By registering with our bookmaker, you agree to these rules (the rules can be found on our website, clause 2.9).
You will receive a notification at your contact email address upon completion of the check. Thank you for your patience!
Have a good day!
Sincerely, Mostbet.
Hello, dear MaltzevaKarina and VYACHESLAVLENIN!
We have received a response from the security department and would like to inform you that the player’s account was unfrozen on 15.11.2023. Please confirm that the issue is resolved.
Have a good day!
Sincerely, Mostbet.
Complaint resolved