Mr. Vegas Casino payout delay
Reason
Payout delay
Amount
$121.58
Author
Vladimir_v
Status
Resolved
Date
5/5/21, 2:32 PM
Complaint from Vladimir_v to Mr Vegas Casino dated 5/5/21
Vladimir_v
27.57 euro, 31.60 euro, 42 euro, three payouts have been due since April 4, 2021, totaling 101.17 euro, I ask you to influence this casino.
Image access restricted
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Discussion process (7)
Casino Complaint
Complaint statistics against Mr Vegas Casino
Solved problems
1 from 2
Percentage solved
50 %
Avg complaint life time
16.6 дн.
Avg claim amount
$135.8
Casino Complaint
Claims against Mr Vegas Casino
Resolved
Mr Vegas Casino
27.57 euro, 31.60 euro, 42 euro, three payouts have been due since April 4, 2021, totaling 101.17 euro, I ask you to inf [...]
Unresolved
Mr Vegas Casino
Hello. I don't know how to file a complaint, so I'll describe in detail what happened to me. I believe MrVegas are scamm [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 5, 2021 at 11:32 AM |
| Last revision | May 14, 2021 at 8:51 PM |
| Views | 282 |
Casino Complaint
Complaint Author
| Parameters | Mr Vegas Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Vladimir_v
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Published: May 14, 2021
Thank you very much ,you, they paid out everything, you are the best at what you do!!!!!
Dear player, did you receive your payout?
Published: May 12, 2021
No, I haven’t received a cent from them, they refer to some provider, are waiting for a reply from them, like the money was sent through them, and that this provider is delaying the payout, to me it’s bullshit – it’s been more than a month, I’ll chat with them now, then I’ll send the correspondence with them.
here’s the whole text: what about my payments? it’s already been more than a month?
I’m checking now
I can see that today your case was internally sent to the higher department, so they are working on it accordingly and the case is moving forward. I also see that you have been waiting since the 8th. Sorry for the inconvenience
It is at the final stage with the relevant department. As soon as we get the result, we will contact you by email. I am going to file a report noting that you have been waiting for a long time and, of course, are unhappy.
Can I help you with anything else at this time, Vladimir?
I think you’re joking with me?
Sorry to hear that, Vladimir! Not at all!
I can’t do anything about a case that is being investigated by the higher department.
But I can leave a comment saying that you are waiting
and that it is causing you inconvenience.
I can confirm that some of my colleagues have done that too. That’s the help we can give you at this stage so that you can speak up on this issue.
In any case, trust the investigation by the relevant department. They are working on it accordingly, I can see the case is moving. Latest update today: sent to the higher department.
You will receive updates by email, Vladimir.
I can see that this has been taking more than a month, which is unusual. I sincerely apologize for that. I would like to help more, but from here I can only inform you about the investigation being carried out by the relevant department. And they are still investigating.
I can see that this has been taking more than a month, which is unusual. I sincerely apologize for that. I would like to help more, but from here I can only inform you about the investigation being carried out by the relevant department. And they are still investigating.
Understood, for the reasons
Thank you for your understanding and patience, Vladimir.
here is the translation: what about my payments? it’s already been more than a month?
I’m checking now
I can see that today your case was internally sent to the higher department, so they are working on it accordingly and the case is moving forward. I also see that you have been waiting since the 8th. Sorry for the inconvenience
It is at the final stage in the relevant department. As soon as we get the result, we will contact you by email. I am going to submit a report, noting that you have been waiting for a long time and, of course, are unhappy.
Can I help you with anything else for now, Vladimir?
I think you’re mocking me?
Sorry to hear that, Vladimir! Not at all!
I can’t do anything about a case that is being investigated by the higher department.
However, I can leave a comment, noting that you are waiting
and that it is causing you inconvenience.
I can confirm that some of my colleagues have done that too. This is the help we can provide you at this stage so that you can speak up on this issue.
In any case, trust the investigation by the relevant department. They are working on it accordingly, I can see that the case is moving. Latest update today: escalated to the higher department.
Updates will come by email, Vladimir.
I can see that this has been taking more than a month, which is unusual. I sincerely apologize for that. I would like to help more, but from here I can only inform you about the investigation being conducted by the relevant department. And they are still investigating.
I can see that this has been taking more than a month, which is unusual. I sincerely apologize for that. I would like to help more, but from here I can only inform you about the investigation being conducted by the relevant department. And they are still investigating.
Understood
Thank you for your understanding and patience, Vladimir.
I did react
Complaint resolved