Neon Club Casino: my $76 payout has not been received since 27.06.2025
Status
Resolved
Date
6/30/25, 3:50 PM
Complaint from /Monstera/ to Neon Club Casino dated 6/30/25
/Monstera/
Hello, please help, I was playing at this casino yesterday on the site, I requested a withdrawal in 2 requests. For 6000 one request came through, the 2nd did not, I wrote to support, they insist that they paid the 1st request via Wildberries. They sent me all the receipts, although the receipts say: Sberbank payout and from Tinkoff, they insist that the payout arrives within up to 5 business days, but they provided receipts from Tinkoff and Sberbank, there is no Wildberries receipt, they tricked me. They are not withdrawing my money.
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Discussion process (7)
Casino Complaint
Complaint statistics against Neon Club Casino
Solved problems
36 from 52
Percentage solved
69.2 %
Avg complaint life time
32.9 дн.
Avg claim amount
$388.7
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 30, 2025 at 12:50 PM |
| Last revision | July 9, 2025 at 9:22 AM |
| Views | 109 |
Casino Complaint
Complaint Author
| Parameters | Neon Club Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
/Monstera/
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
The response was from the bank to which the transfer was supposedly sent
Thanks for giving time to check everything. I understand how important it is to resolve this issue.
I see that the transfer was started but not completed (they entered the amount but didn’t finish the transfer),
Support requested a video from the sender; it’s already the 4th day and he still hasn’t provided it.
Vyacheslav any answer? What are they even writing ? Support keeps writing me the same thing ‘wait’ ,they don’t give any timeframes
Every 5 days they ask for a bank statement, supposedly they sent the money, well there’s no money, after sending the document they write “wait another 5 days”, basically they stole the money
Today I sent the statement again ,long story short they need to be put on the blacklist,alas I didn’t receive the money
You can close it, they returned it to the balance I successfully withdrew.thanks to the site
Complaint resolved