Pin Up Casino: accidentally sent a second transfer to the same number
Reason
Duplicate payment
Amount
$10
Author
powerfull186
Status
Resolved
Date
3/15/24, 12:00 PM
Complaint from powerfull186 to Pin Up Casino dated 3/15/24
powerfull186
Look, February 28, 2024, I topped up my balance with 2000 rub, lost it, decided to top up again, and my phone number didn’t copy so I accidentally sent a second transfer to the same number, I wrote to support, provided them with everything, they keep feeding me empty promises though they promised to resolve the issue within 4-5 days, now it’s already been 16 days and still nothing
ticket number TS-1004329
The screenshot shows the times
22:53 and 23:02
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Discussion process (7)
Casino Complaint
Complaint statistics against Pin Up Casino
Solved problems
548 from 553
Percentage solved
99.1 %
Avg complaint life time
8.9 дн.
Avg claim amount
$3013.4
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 15, 2024 at 9:00 AM |
| Last revision | March 21, 2024 at 3:29 PM |
| Views | 521 |
Casino Complaint
Complaint Author
| Parameters | Pin Up Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
powerfull186
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello
We are working on resolving this issue. At the moment we are waiting for a response from the payment system and as soon as we receive it – we will immediately report back here and by email
We will try to push for it to be faster
We apologize for keeping you waiting
Published: March 15, 2024
Considering you only sent a request after a week, you’ll take your sweet time solving the problem as usual – you promised 4-5 days but there’s a delay. I asked for a no-deposit promo or free spins for such a long wait, they gave me nothing
Well, fine – I guess next quarter I’ll credit the miserable thousand on the balance, I’ll roll it and leave the project
Nothing but downsides in your project
Long deposits and withdrawals
Published: March 17, 2024
At most I can provide a statement up to the 15th, they said wait 2 days and will send it by 17th
Published: March 18, 2024
Day 20 has started, they still request a bank statement, I provide the statement every week but there’s no result
Hello
The specialists figured everything out and manually credited the deposit 2024-03-20 19:34:28
Complaint resolved