Pin Up Casino: no 40,000 RUB bonus for moving to the new site
Complaint from galia692 to Pin Up Casino dated 8/30/24
I have this situation: my bonus wasn’t activated when I moved from pin up to pinko, the bonus didn’t arrive, the deposit amount was 40 thousand. I messaged the operator yesterday, they answered sorry the bonus will be credited within 3 hours. After waiting I wrote again, they answered wait it will definitely be credited, I have screenshots of the chat. Fine, in the morning I write that the bonus isn’t there and I get told that it burned up!!! How did it burn up if it never existed! I tried to prove it to them, I would understand if it had arrived and I withdrew the funds, but it never arrived and it burned up! All screenshots are available, in the end they took away my own bonus, lawlessness, please sort this out I beg you.
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 30, 2024 at 8:54 AM |
| Last revision | September 2, 2024 at 2:40 PM |
| Views | 200 |
Complaint Author
| Parameters | Pin Up Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
galia692
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: September 1, 2024
I don’t see any response from the casino,so they scammed me, they did it on purpose and now act like they’re right.
Hello!
After a detailed review of your situation, we found that you did receive the bonus and successfully played and wagered it.
The bonus was received on 16-08-2024 16:32:37 GMT +3 for a deposit from 16-08-2024 16:30:54 GMT +3.
You did not have a deposit in the amount of 40 thousand. The bonus is credited not for the total number of deposits that day, but for a specific deposit amount.
On 16-08-2024 16:36:10 GMT +3 you started playing with this bonus on Lucky Joker 10 with a bet of 400, then changed it to 300.
On 16-08-2024 16:46:39 GMT +3 the bonus, unfortunately, was lost. The remaining wagering amount of the bonus is 443,000.
There was a bug in the system and your bonus was assigned an incorrect status indicating that it had been forfeited on withdrawal, although you lost it, which misled the operators, but you did receive the bonus and played with it.
We apologize for the inconvenience caused.
Complaint resolved