R7 Casino: deposit of 1,300 RUB not found since 24.03.2025
Complaint from Evgeniy369 to R7 Casino dated 3/28/25
On 24.03.2025 I made a deposit of 1,300 rubles at the R7 casino, I made the deposit via the Sberbank payment method using the card number provided by the casino. I entered the amount (correct) and entered the details as in the instructions, but the deposit didn’t arrive!
I wrote to casino support, they asked me to provide transfer information, I sent them a statement from the card because you can’t get a receipt for technical reasons, that’s what I was told by Sberbank support. I waited a whole week to get the statement and provide the casino proof that I made the correct deposit and they still didn’t credit the funds to my gaming account! Very unpleasant situation!
The casino provides incorrect payment details for topping up and doesn’t credit the funds
Discussion process (12)
Complaint statistics against R7 Casino
Claims against R7 Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 28, 2025 at 12:33 PM |
| Last revision | April 3, 2025 at 10:25 AM |
| Views | 234 |
Complaint Author
| Parameters | R7 Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Evgeniy369
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Dear player,
To forward the request to the payment provider, you need to provide a receipt in PDF format – not a bank statement, but a receipt that shows the date and time of the transaction, the sender’s and recipient’s details, and the amount.
Please provide the required document and we will immediately send the request to the payment provider.
Kind regards, the R7 Casino team.
Published: March 28, 2025
Addition to the last reply
Published: March 28, 2025
With these details it’s impossible to get a receipt! Due to a technical problem on the recipient’s side.
Everything possible has been done on the bank’s side, which is shown above in the screenshots of correspondence with the bank employee.
And explain one more thing to me: before this deposit of 1300 I made a deposit of 1150 with the same operation status and that deposit arrived immediately. And this one for 1300 you just decided not to transfer!
Dear player,
To submit a request to the payment provider, you need to provide a receipt in PDF format showing the final successful payment status. Please obtain the necessary statement from your bank and provide it to us.
Sincerely, the R7 Casino team.
Published: April 1, 2025
I sent the check to your email!
And now you’re asking for the statement that I’ve been sending you for a whole week!
How am I supposed to understand this?
You just want to keep the money for yourselves!
Published: April 2, 2025
I sent all the statements and receipts yesterday, but the funds still haven’t arrived!
Published: March 31, 2025
Alright, I’ll request a transfer receipt. You should’ve told me to do that right away and the issue would have been solved! Now I have to run around because of these kinds of payment details you provide for topping up the deposit
Dear player,
We apologize for the situation. Your request is being handled by the payment provider. From our side we are doing everything possible to promptly sort out the situation and provide you with an answer.
Sincerely, the R7 Casino team.
Published: April 3, 2025
Got it, thanks. I’m expecting – hopefully the issue will be resolved soon.
Dear player,
Your deposit has been delivered to you and used for play on the site.
Regards, the R7 Casino team.
Complaint resolved