Hi everyone! I’ve been playing at the reelcrypto casino for about 2 years and there were never any problems before, the crypto casino withdrawals were pretty fast and everything suited me! A few days ago I made a small deposit, followed what they said and placed a bet on sports, in the end my balance was $100 and I decided to withdraw, but the withdrawal was canceled and they requested verification – strange of course for a crypto casino, but ok I went to upload a photo. There’s an automatic verification system there and it won’t accept a photo of my passport. I contacted support, explained the problem, sent them the photo by email but they replied that my passport is invalid. I asked them why they decided that and sent the passport page that states the passport is valid from age 20 to 45 and then becomes invalid and is changed! They never answered why they decided my passport was invalid, they asked me to provide a new passport. This is very strange – all Russian government agencies accept my passport but this casino says it’s invalid! Please help me figure out this issue!
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Complaint sent to the casino
Account was verified! Funds were withdrawn! Thanks to the administration and Vyacheslav for help in resolving the issue!
Complaint resolved