Richy Casino hasn't paid out my $170 for 5 days
Status
Resolved
Date
5/25/23, 10:36 AM
Complaint from vjhobbit to Richy Casino dated 5/25/23
vjhobbit
Good afternoon, I have withdrawal problems again, this time with Richi Casino. I requested a withdrawal a week ago, it sat in processing for 5 days, now support is feeding me excuses, two withdrawals have been pending for a week, they won’t let me withdraw to another payment method, they say wait. I didn’t even request the full amount to test, but even 1,000 RUB seems hard to withdraw.
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Discussion process (7)
Casino Complaint
Complaint statistics against Richy Casino
Solved problems
12 from 12
Percentage solved
100 %
Avg complaint life time
7.2 дн.
Avg claim amount
$166.3
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 25, 2023 at 7:36 AM |
| Last revision | June 12, 2023 at 9:46 AM |
| Views | 420 |
Casino Complaint
Complaint Author
| Parameters | Richy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
vjhobbit
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Dear player,
Before approving a withdrawal, your account must go through a verification procedure. A list of required documents has been sent to you. Please provide them as attachments in a reply email no later than 14 days from the date of the request. We will have 7 business days to check the documents. After successful verification the withdrawal will be paid.
Published: May 26, 2023
Are you kidding me, support on the site wrote that verification isn’t needed and now they want a proof-of-income letter in English? No casino asks for this, I work from home and I can’t provide any documents. I waited 2 weeks for a withdrawal and now you’re going to make me run around verification for another 2 weeks?
Vyacheslav can I contact you on TG? if that’s possible
Good afternoon, I sent all the photos to your email in the reply .
Dear player,
Your funds have been paid out.
As the casino reports, your withdrawal has been completed.
Complaint resolved