Tonplay Casino: glitch in Big Bass Trophy Catch

@tonplay (TonPlay)

Thanks for the reply.

The hook is supposed to guarantee an extra “fisherman”. In all the (long) time I played the fishermen, it always pulled fishermen, whether there was 1 hook or 2 hooks. But now with 3, it counted only 1.

What and where is it specified that 3 fishermen are not guaranteed to drop? (If the provider said so, it should have been written somewhere, right? Or am I wrong?)

There is no description at all in the game rules about the hook.

I want a bit of clarity on the mechanics.
since the provider clarified that it does not guarantee it.

@tonplay“>@tonplay (TonPlay)

Thanks for the reply.

From my side I would also like, if possible, to see a more technical explanation of the mechanics used to calculate this round – for example the server/game log, and a description of the bonus-feature calculation logic.

Since the round is displayed one way visually but the final calculation looks different, it would be useful to understand the technical side of how such situations are processed and which logic takes priority when determining the result.

I’m also interested to know whether there is separate technical documentation or a more detailed description of the mechanics that isn’t shown in the game’s standard help. In cases like this, the absence of that information can mislead a player about the actual logic used to calculate the bonus round.

Please, when providing information, refer specifically to the version of the rules and mechanics description that was in effect at the time the bonus game took place.

That will make it possible to correctly compare how the round was actually displayed with the calculation logic that applied at that time.

@tonplay (TonPlay)

Thanks for the reply.

However, I consider the explanation you provided insufficient to fully understand the disputed situation.

In fact, your position essentially boils down to saying that part of the bonus mechanics may not match the visual display and at the same time may not be described in the game’s user rules. At that, no technical data confirming the correctness of the calculation for the specific disputed round was provided.

On my side I requested:

server/game log of the disputed round;
technical data of the bonus-feature calculation;
a description of the logic for handling such events;
information about the version of the mechanic that was in effect at the time of the round.

However, instead of technical information I was given only a general comment that “the mechanic may not be described in the rules”.
Since the disputed situation occurred on your TonPlay platform, I consider the request for technical confirmation of the calculation of the specific round absolutely justified.
At the moment you are asking me to simply accept the discrepancy between the visual display and the actual result without any way to verify the correctness of the round processing by the provider or the platform.

I would like a more specific and technically substantiated answer on this situation, not just a brush-off about EVERYTHING IS FINE FOR US BUT NOT FOR YOU.

@vyacheslavlenin​

Please update the status for Tonplay’s response.

Thanks

@tonplay (TonPlay)

Will there be an answer on this topic?
Or are you backing out?

@vyacheslavlenin“>@vyacheslav-dmitr (DmitriyKorenevskiy)
Can you explain. Is an additional check being carried out on the provider’s side, or are they looking for the tech docs? ..because it’s been exactly a month now and there has been no response at all…

I don’t know what your response times are for cases like this.

@vyacheslavlenin​

Then I’ll wait for a response from Tonplay on what they can pull out on this issue.

Because the provider’s canned reply is: you have to agree with everything we wrote, and you have no choice 🧐

@vyacheslavlenin​ A solid test case for Pragmatic’s durability. But apparently the days and years have passed, there are issues like this too, (similar in how buggy they look), but there are no decent solutions for cases like that. The usual canned reply. And it looks like I also caught them giving inaccurate information from the provider in that case.

Well, I’ll keep waiting for a decent answer on my case.

And I also read some interesting info about waiting bonuses from the platform where the problem was )

Probably not everyone is ready for that, right?) @TonPlay (for some reason I can’t find them in search)

It would be nice to keep getting some nice perks, bonuses for long waits.