SpinBit Casino did not issue a $150 bonus

SpinBit Casino did not issue a $150 bonus

Resolved
Disputed casino
Reason
Bonus not awarded
Amount
$150
Author
Elenaspoty
Status
Resolved
Date
1/13/23, 1:17 PM

Complaint from Elenaspoty to SpinBit Casino dated 1/13/23

Elenaspoty
Elenaspoty

My friend didn’t receive the bonus of 150 New Zealand dollars. He made a deposit and was verified on January 9. On January 10 I sent 3 emails to referral(@)spinbit(.)com asking them to credit his bonus. Today it’s been more than 48 hours and they haven’t replied. I started asking support what’s going on today, January 12, they said referrals are overloaded, and I should send another email to them. I sent another email and got this in response:

So I think they did this on purpose by only checking the last email, so they wouldn’t credit the bonus.

The terms for crediting the bonus were fully met:

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Bonus not awarded Total complaints: 736
Resolved Total complaints: 12059
Coverage Views: 290
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 988
Subscribers
165
Registration
Nov 14, 2015

Complaint directed to the platform

0  
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avatar-38658
Complaint Author
Rank
2
Reputation
4
Publications
5
Subscribers
0
Registration
Jan 12, 2023

Everything’s fine. The bonus has been credited. Thanks for getting back to me.

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 988
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

0  
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Casino Complaint

Complaint statistics against SpinBit Casino

Solved problems
2 from 2
Percentage solved
100 %
Avg complaint life time
48.5 ч.
Avg claim amount
$124.5
Casino Complaint

Claims against SpinBit Casino

Resolved
SpinBit Casino
SpinBit Casino
Payout delay
Claim Amount:
$99
3 years ago
I've been waiting for my payout for more than 13 hours. Throughout that time, support keeps replying that they have prob [...]
Resolved
SpinBit Casino
SpinBit Casino
Bonus not awarded
Claim Amount:
$150
3 years ago
My friend didn't receive the bonus of 150 New Zealand dollars. He made a deposit and was verified on January 9. On Janua [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added January 13, 2023 at 10:17 AM
Last revision May 28, 2023 at 9:50 PM
Views 290
Casino Complaint

Complaint Author

Parameters SpinBit Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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