Tonplay Casino: Account blocked for $920 on April 22, 2026
Complaint from SapphireBar1337 to Tonplay Casino dated 4/22/26
Good day, folks! They blocked me literally for no reason, probably because of a big win. Here’s what happened: I usually play on JoyCasino and VAVADA and I’m a VIP everywhere, but a couple of days ago a friend suggested I try this project, said it pays out often and is super convenient and you can even play from your phone via the Telegram messenger. I went to play from my computer and when I tried to register through the messenger it kicked me back to the main page and that was it, so after 3 tries I decided to register using email and password (the standard way, but with that you can’t play through tg, although there’s a banner to link Telegram, but it’s marked “unavailable” – as I understand it TonPlay is a scammy clone of the more popular JetTon, but whatever). Then I made a deposit using USDT ERC20, waited about 5 minutes, thought it wouldn’t arrive, but it did and I went running through the slots. Then I went into “Fruit Invaders” and hit a MaxWin x500 on a 60 RUB bet. I was very happy and tried to withdraw and it told me I hadn’t wagered everything. I contacted support and they told me I still had to wager another $130 of the $450 deposited. I successfully wagered it, requested the withdrawal and after 3 minutes a verification request arrived. I immediately emailed the address listed on the site and after about 3 hours they sent a link for verification. I completed it, about 30 hours passed and they told me my account was blocked as a multi-account, even though I have NEVER in my life logged into their project or even heard of it before. I’m posting here asking for help (this is my very first complaint), since I’m playing with you for the first time and never had accounts before, I have the right to take my honest win. Apparently they’re too stingy to give back the $920 that I honestly won…
Discussion process (6)
Complaint statistics against Tonplay Casino
Claims against Tonplay Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2026 at 1:36 PM |
| Last revision | April 23, 2026 at 11:51 PM |
| Views | 212 |
Complaint Author
| Parameters | Tonplay Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
SapphireBar1337
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Dear forum representatives, I sincerely ask you to help me, I have never had multiple accounts and I won’t have them, especially on this project
What did I ever do to you? Why are you treating me like this? I beg you, I swear to God, please help me, unblock my money, I really need it, I didn’t activate a single bonus, didn’t ask for even a tiny one of yours, I won honestly, please help and unblock it. I’m telling you the truth, I reallllllly need the money, otherwise I risk being left with nothing, since I borrowed money and have to pay it back, and the collateral is all my property. Please, have some compassion, I didn’t break any rules, help me, please, I’m begging.
Hello! I received an email from Security TonPlay saying there will be a decision about the account within 72 hours, although very recently they wrote that the account was blocked under clause 5.4. I think I’m starting to understand that this was just a mistake and I was blocked by accident, so please look into it as soon as possible and allow me to withdraw my funds, thanks. (Screenshots attached)
If you go to the site, you’ll see something like this… I’m really confused, please help
The player has a network of accounts to abuse the crypto bonus
In this case proof and evidence of the violation have been provided
The complaint is rejected