Trix Casino accused of suspicious activity and not releasing 2,500 RUB

Good afternoon! I registered at Trix Casino, they promise no verification and fast withdrawals within 10-15 minutes, maximum wait 24 hours. I topped up my account with a card, won and requested a withdrawal, but neither after 10-15 minutes nor after 8 hours was the money transferred to the card. I canceled the withdrawal and kept playing, then tried to withdraw again, this time to a virtual wallet, but the money didn’t arrive again. Cancelled again and played, after a while I created another withdrawal request, but the money wasn’t paid out. In the end, a withdrawal request for 2500 rubles was created. A day passed, but the money still hadn’t arrived. I contacted their tech support, and my withdrawal was rejected as requiring verification. Tech support requested a photo with my passport and the card number I used to top up and the card number I’m trying to withdraw to (it’s the same card). What suspicious activity is there if I’m depositing and withdrawing money to the exact same card???!!! They can accept money from the card, it’s safe, but to withdraw funds to THE VERY SAME CARD suddenly became something dangerous… The casino simply doesn’t want to pay my money. As a result, the casino isn’t returning 2500 rubles. Please help resolve this.