Vavada Casino: account blocked for activating a promo code
Complaint from Skwidward13 to Vavada Casino dated 4/3/25
Yesterday I saw in chats that they dropped a promo code for 10 thousand rubles, I activated it and decided to play later, and now I log into my account and see a block. I write to support, they ask me to DELETE THE BONUS MYSELF and only then will they unblock the account, or rather they will unblock the account if I delete the bonus myself like they will unblock the account. I’ve been playing on Vavada since 2018-2019, I think if it’s their mistake it’s not fair to do this and cry over a bonus, so why didn’t they immediately block the accounts of everyone who took the promo code? Many have already withdrawn 20-100 thousand rubles, and I have to cancel a bonus that they gave me? They messed up and I’m the one to blame?
Discussion process (11)
Complaint statistics against Vavada Casino
Claims against Vavada Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 3, 2025 at 3:08 PM |
| Last revision | April 15, 2025 at 10:34 AM |
| Views | 231 |
Complaint Author
| Parameters | Vavada Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Skwidward13
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: April 5, 2025
Hello , do you consider this complaint resolved ? what should I do in this situation ?
as far as I’m concerned they just decided everything for me themselves and swept the matter under the rug , but I think that’s unfair
Good evening.
We’re sorry that you encountered this situation, but this promo code was credited by mistake.
And to unlock the account the bonus does need to be cancelled. If you agree, then as compensation we are ready to credit you a bonus of 1000x20x10 (to activate it you must also have 2k RUB on the balance).
We sincerely hope for your understanding and apologize for the inconvenience.
Published: April 3, 2025
also please note I only have deposits on your project, I don’t even remember when the last withdrawal was, please meet me halfway and leave the bonus
Published: April 3, 2025
Hello, first of all it wasn’t credited by mistake – I activated it myself, you sent it to the mail officially, secondly you already had a similar incident when you were cooperating with Egor Kreed and mistakenly gave him a promo code for 5,000 rubles, there were a lot of activations and you didn’t block anyone, I also think this is unfair because you could have sorted all this out yesterday if you made a mistake etc., and already many people have withdrawn 100,000 rubles and weren’t blocked
Published: April 4, 2025
Good afternoon. As noted above, you received this promo code by mistake. We are truly sorry that this happened.
However, to restore the account it needs to be canceled. If you agree, you will be given compensation.
This is the final decision, and we would appreciate your understanding.
Your account will be unblocked, and you have also been credited a bonus as compensation – 1000 RUB x20x10 (to activate it, your balance must also have 2k RUB). We wish you success!
Published: April 4, 2025
yeah , without my consent you decided everything for me ? this bonus doesn’t suit me , can you block my account ? i have no desire to play with you anymore after this
Published: April 7, 2025
Hello. As we mentioned earlier, the block wasn’t permanent, it was only so that players could contact us for details about the situation.
If you have decided to stop playing on our project, please contact support chat on the website.
Published: April 7, 2025
Then return that bonus
The terms of this bonus were set out in the email sent to players who were in the mailing list to activate this promo
Bonus 1000 and max payout 10,000
The fact that, due to a technical error, players received more does not mean that this issue is not governed by the casino rules and the correct bonus terms, which were precisely specified in the email.
This also applies to incorrectly issued bonuses
In this case the project acted within its rules
Complaint denied