VegaBet Casino: blatantly ignores requests to block

Good day!
I officially state: the site
demonstratively ignores my requests for a voluntary account lock due to gambling addiction (ludomania).
I have already contacted them twice – first by email, as was recommended. No reply came. I admit the message may have gone to spam, so I wrote again in the chat. Messages were read, but there was no reaction, just silent ignoring. This is outright negligence and a violation of ethical standards.
It was previously said that the lock could take up to 7 days. That period passed long ago, yet the account is still active. I laid out all the grounds for the lock clearly and directly. Moreover – it is
my right, requiring immediate implementation without unnecessary bureaucracy and delays.
The site Vega is deliberately not responding to requests to limit access to gambling<, and such behavior looks like an attempt to continue profiting from users' addiction, despite direct pleas for help.