Vovan Casino: canceled my bonus and charged 6,000 RUB
Status
Resolved
Date
1/31/25, 2:21 PM
Complaint from Saveliy11 to Vovan Casino dated 1/31/25
Saveliy11
Good afternoon, I topped up the balance of this casino by 1699₽, played Dog House, in the bonus game of this slot I won over 6 thousand ₽, had 8000₽ on the balance, wanted to withdraw, to withdraw I had to clear the bonus, I canceled it, and the real money disappeared from the balance
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Discussion process (3)
Casino Complaint
Complaint statistics against Vovan Casino
Solved problems
13 from 23
Percentage solved
56.5 %
Avg complaint life time
12 дн.
Avg claim amount
$994.4
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 31, 2025 at 11:21 AM |
| Last revision | February 19, 2025 at 5:15 PM |
| Views | 390 |
Casino Complaint
Complaint Author
| Parameters | Vovan Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Saveliy11
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint has been sent to the casino
Hello!
Your issue was resolved – a bonus of ₽8,059 without wagering was credited to you as compensation. However, you canceled that bonus yourself, which is why the funds disappeared from your balance.
If you had placed at least one bet for the minimum amount, the full sum would have been transferred to your real balance, and there would have been no inconvenience. In such situations we recommend contacting the operator immediately – they will definitely help you, and the issue will be resolved in just 15 minutes.
Sincerely,
Vovan Casino
Complaint resolved