Vulkan Vegas Casino refuses to pay my $4,757 winnings
Reason
Canceled payout
Amount
$4757
Author
fotinia
Status
Rejected
Date
6/26/23, 11:00 AM
Complaint from fotinia to Vulkan Vegas Casino dated 6/26/23
fotinia
I’ve been at this casino for a very long time, lost a lot, won a lot, Everything was fine until I won a big sum, then verifications started right away, a ban on withdrawing the whole amount at once,2 parts were paid out and they just refuse to pay the rest
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Discussion process (18)
Casino Complaint
Complaint statistics against Vulkan Vegas Casino
Solved problems
95 from 101
Percentage solved
94.1 %
Avg complaint life time
5.8 дн.
Avg claim amount
$1037.2
Casino Complaint
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 26, 2023 at 8:00 AM |
| Last revision | July 6, 2023 at 9:37 AM |
| Views | 855 |
Casino Complaint
Complaint Author
| Parameters | Vulkan Vegas Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
fotinia
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint sent to the casino
Published: July 2, 2023
So what,what’s the result?Will you answer me,why my question hasn’t been resolved?
Good afternoon, fotinia
Please provide proof of gaming activity from Germany (DE) and Egypt (EG).
Right after you provide it – the account will be unlocked, and the funds will be withdrawn.
Thanks in advance!
Regards
VulkanVegas
Published: June 26, 2023
I’ve never been to Germany,I’ve been to Egypt,I have a ticket
I won in early May, 400000 – you didn’t let me withdraw the whole win at once, only allowed 75000 to be withdrawn, forced me to go through verification, I passed, then again only 75000 was allowed for withdrawal and another verification, I passed again…..and now you’ve come up with an excuse to block me completely?
Published: June 26, 2023
Dear player, did you use a VPN while playing at this casino?
Published: June 26, 2023
Why did they forbid me from withdrawing everything at once? Is that written in their rules?
Published: June 26, 2023
Yes, I only logged in once, but I really didn’t know that this was forbidden! If they had allowed me to withdraw the whole winnings right away I wouldn’t have logged in, I would have just waited for my payout!
I found proof that someone in the chat told me how to withdraw winnings using a VPN, because without a VPN I couldn’t do it, and didn’t say a word that it’s prohibited!
Dear FOTINIA, representative of latestcasinobonuses
We highly appreciate your exceptional skill in presenting facts (screenshot) so adeptly.
I ask the representative of latestcasinobonuses to pay attention to the screenshot of the “full version” of the dialogue.
Thank you!
Published: June 29, 2023
And I wasn’t going to (as you noticed) skillfully present the screenshot I HAD, THAT’S WHAT I SENT, AND I CAN’T MAKE OTHERS, DUE TO BLOCKING! So you are very much wrong here too!
Published: June 29, 2023
Did I open any accounts or deposit money into the account? AND YOU STILL DIDN’T ANSWER ME,ON WHAT BASIS DID YOU NOT LET ME WITHDRAW THE ENTIRE AMOUNT AT ONCE ? AND I HAD NO PROBLEMS BACK THEN!
I want to draw attention to “and not a word was said that this is prohibited!”
The ban on using V@N (which is clearly stated in the casino’s terms and conditions) is not introduced for no reason, but because the operator is responsible to the regulator and the providers (including payment providers).
Regards,
VulkanVegas
Published: June 29, 2023
AND WHY WAS THE GIRL WHO PLAYED IN GERMANY UNBLOCKED ,PAID OUT HER WINNINGS,THEN BLOCKED AGAIN,AND WHY CAN’T YOU DO THE SAME FOR ME? AFTER ALL YOU’RE WRONG!
Published: June 29, 2023
I’d like to point out – why didn’t they tell me this in the chat right away, but only that I can’t open an account and top up! AND WHY ARE YOU AGAIN NOT ANSWERING THE QUESTION, NOW IT’S THE MAIN ONE……ON WHAT BASIS DID YOU FORBID ME FROM WITHDRAWING THE ENTIRE AMOUNT AT ONCE??? WILL YOU FINALLY ANSWER ME?
I need to take this further – I’ve already found several forums and sites and I’ll keep going, because even on the screenshot that shows my win it’s clear that I didn’t use any VPN and I won honestly!
Please answer,is anything being done at all,besides giving the casino time so that they pay the debt themselves? Or is it something I should do? It’s just that I see the casino website still operates in Russia,they’re probably still accepting money,and if someone wins a big sum,they’ll block them just like they did me!
Unfortunately, in your case the fact of using a VPN was confirmed, which is interpreted precisely as a violation of the casino rules. Nothing can be done here.
Complaint closed