Weiss Casino: verification bonus not issued
Status
Resolved
Date
12/17/25, 10:55 PM
Complaint from kreedof2001 to Weiss Casino dated 12/17/25
kreedof2001
Hello. I want you to help me solve a problem: this casino refuses to credit me a 25 USDT bonus for completing verification. I received an email (I’ll provide a screenshot) that says the KYC (verification) bonus is 25 USDT, with wagering. But the thing is I already completed this verification earlier and did not receive this bonus, and this email says that my account is not verified, even though they clearly knew that this profile was already verified and I wrote to support (I’ll provide that screenshot too), but they refuse to credit it to me.
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Discussion process (13)
Casino Complaint
Complaint statistics against Weiss Casino
Solved problems
19 from 19
Percentage solved
100 %
Avg complaint life time
8.9 дн.
Avg claim amount
$265.6
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 17, 2025 at 7:55 PM |
| Last revision | January 16, 2026 at 4:04 PM |
| Views | 284 |
Casino Complaint
Complaint Author
| Parameters | Weiss Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
kreedof2001
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint sent to the casino
Do you think you’ll answer me or what ? You’ve already had enough time and you’re silent ,
Hello.
This is Arthur, a representative of Weiss Casino.
We apologize for the delayed response.
We have taken your request into work and will get back to you with an update and an answer on Monday-Tuesday.
Thank you for your understanding.
Regards,
representative of Weiss Casino
I’m waiting for an answer, I hope you make the right decision, it’s your screw-up that you don’t see who and what you send.
@WEISSCASINO1 so what’s up, it’s kind of Tuesday already ?
Hello!
Thank you for waiting. We have carefully reviewed your situation. Since the previous bonus had expired and was originally not applicable to your account, as an alternative we credited you a bonus – 40 free spins on the game Gates of Olympus (Pragmatic). As we can see, the bonus has been successfully credited, activated, and used by you.
Thank you for your understanding.
Sincerely,
representative of WEISS Casino
@WEISSCASINO1, first of all this is not an alternative at all and I didn’t know that you credited it!
Secondly this bonus brought me (out of 40 free spins ~$3), and the bonus you originally offered me was $25.
Please be kind enough to credit that bonus and let me play it with the same funds, as was originally stated!
Not what you offered me here
I’m waiting for that exact bonus!
If you had agreed to such an alternative, you shouldn’t have played it
You used it and then came to report that it doesn’t suit you
That’s not how it works
@vyacheslavlenin I didn’t know about that bonus, that it was credited for that – they always credit bonuses of that kind, so I thought they’d credited it again. Secondly, it should have said “bonus for such-and-such request”, but there was nothing like that anywhere. Please review that bonus – and if I’d won something from it then it would be a different matter, but the bonus gave nothing!
Hello!
We inform you that the information about the free spins being credited was sent to you by email, so the bonus could not be credited without the corresponding notification.
Regarding the verification bonus, we clarify the following: according to the promotion terms it is granted only upon the initial KYC. Since your account has already undergone the verification procedure earlier, we cannot apply this bonus to your profile. In your complaint you also noted: “I received a message to my email (I will provide a screenshot) stating that the KYC (verification) bonus is 25 USDT with a wager. However, I have already completed this verification earlier.” We rely on this information, so the mentioned bonus indeed does not apply to your account.
To resolve the situation and compensate for any inconvenience related to the mailing, we have credited you an alternative bonus: 40 free spins in the Gates of Olympus game. You confirmed that the bonus was successfully activated and you were able to fully use the credited free spins.
If you have any further questions, we are always happy to help!
We wish you happy holidays! 🎄
Sincerely,
representative of WEISS Casino
@WEISSCASINO1, I never said I didn’t receive the notification, I said it arrived, but it just didn’t state that these were free spins upon request (screenshot attached), if you had indicated that they were upon request, of course I wouldn’t have touched those free spins, knowing they would give nothing. Again, this is your mistake! RESOLVE THE ISSUE OF PROVIDING $25
Hello!
On our part we would like to clarify that after the initial notification we also sent you a separate letter stating that the credited free spins were provided specifically at your request (in the course of reviewing the situation). This credit was offered as an alternative bonus because the original bonus was not applicable to your account.
We understand that the situation may have caused negative emotions, and we sincerely regret any inconvenience. However, since your account had already completed the verification procedure earlier, the specified bonus was initially not available to you according to the terms. Due to a technical inaccuracy on our part, we decided to offer you an alternative in the form of credited free spins as compensation for the inconvenience caused.
Thank you for your understanding!
Sincerely,
representative of WEISS Casino
The player was given whatever compensation they could
Complaint resolved