Zooma Casino: $50 deposit not credited since 03.05.2024
Complaint from Kostja393 to Zooma Casino dated 5/6/24
The casino did not credit my deposit my account ID 498227 transaction number 507671714756667
Good evening, yesterday 3.05.24 I decided to make a deposit at the Zooma casino, chose top-up via SBP, transfer amount 4997. I transferred this amount to the details given to me by their payment system, after waiting some time the deposit was not credited to the balance, so I wrote to tech support. They filed a request with the payment system and said to wait within 2 hours for a response. After waiting 12 hours I wrote to support again. And what do you think they replied to me? The payment system could not find my payment. I sent them all the receipts and screenshots!!
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 6, 2024 at 9:14 AM |
| Last revision | May 6, 2024 at 3:20 PM |
| Views | 489 |
Complaint Author
| Parameters | Zooma Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Kostja393
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint has been sent to the casino
Hello!
Due to the current market situation, there are temporary delays in deposits and payouts, as well as in their verification. Payment aggregators are making every effort to normalize the situation.
In your case, the transfer initially couldn’t be found because the recipient’s account was blocked. After requesting additional information (transaction reference), the deposit was credited to you on 06.05.2024 at 09:10 MSK. We apologize for the delays.
Regards, ZOOMA!
Complaint resolved