Zooma Casino: deposited less than required and 5 TON not returned
Status
Rejected
Date
10/11/23, 2:25 PM
Complaint from eugenius to Zooma Casino dated 10/11/23
eugenius
I sent 4.6 TON instead of 5 TON (the minimum top-up), the project refuses to return the money, claiming the payment system doesn’t approve such requests, and there wasn’t even an attempt to refund. I sent the money, so why did it disappear? I sent it to the casino and I can see it’s in their wallet! At the same time the deposits section doesn’t say that in such cases the deposit won’t be credited. My account is in the red by 120k rubles, and this situation is hard to sort out.
tonviewer.com/transaction/ad681b504bd772fdf95e1152bf1678ad30bccb024c6bb8a3b3439ca44e99226a
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Discussion process (6)
Casino Complaint
Complaint statistics against Zooma Casino
Solved problems
50 from 50
Percentage solved
100 %
Avg complaint life time
25.2 дн.
Avg claim amount
$241
Casino Complaint
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | October 11, 2023 at 11:25 AM |
| Last revision | October 16, 2023 at 10:49 AM |
| Views | 612 |
Casino Complaint
Complaint Author
| Parameters | Zooma Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
eugenius
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
can I deposit another 5 TON to the same address, will the funds then be returned in full?
credited to the balance*
Hello! Payments are processed by an aggregator; we do not accept transfers directly. The minimum amount for a transfer is indicated on the payment page for each method. As you mentioned in the thread description, the coin transfer was made below the limit.
Unfortunately, compensation is not provided in this case. We recommend that you carefully check all details before confirming any financial transactions in the future to avoid similar situations.
Regards,
Zooma.
Ask the aggregator to carry out this operation.
The casino does not have access to the funds if the player deposited less than the required amount.
Complaint rejected, the player needs to be more careful next time