Zooma Casino withdrew my legitimately won 180,000 RUB
Complaint from Fiddei to Zooma Casino dated 4/13/23
I’ll start with how I found out about the casino “Zuma”: I saw a streamer playing the casino on YouTube, went in, started checking out what kind of casino it was, and then the streamer does a giveaway – I won 1000 rubles which were credited to my account as a transfer. I went to the casino, since I hadn’t played there before, deposited 50 rubles to be able to withdraw. While I was rolling it up to a clean 1000, I climbed to 3400, set 3000 to withdraw and they paid that out to me. I decided to lose the 400 rubles, and then I started hitting big. While waiting for the next withdrawal, since I thought it was a reliable casino, I kept playing and won 180,000 rubles. In the morning they adjusted my balance to 0 rubles. I immediately started writing to support on VK, they told me that I was supposed to withdraw the 1000 rubles, but that is not stated in their rules on the site, and is supposedly regulated between the casino and the streamer by agreement – that the streamer always has to say this on stream, but he definitely didn’t say it when I won. If the streamer had said that, I wouldn’t have played, knowing about the block. They also say that my minimum deposit couldn’t have affected the outcome of the win, which makes no sense – the deposit existed, even if it was the minimum 50 rubles. After that I wrote to the streamer, he read my 6 messages and never replied once; I also tried to get through on the stream, saying it wasn’t my fault and I didn’t know anything about it, but I got complete ignore in response. Please help me – I’ve never been scammed like this, I won honestly, I hope justice will prevail
Discussion process (14)
Complaint statistics against Zooma Casino
Claims against Zooma Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 13, 2023 at 8:33 AM |
| Last revision | May 6, 2025 at 12:39 PM |
| Views | 6575 |
Complaint Author
| Parameters | Zooma Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Fiddei
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
The complaint has been sent to the casino
And besides, they even paid out 3000 to me without any problems and didn’t correct it to 0, so I naturally understood that the casino is honest and you can continue playing! I’m not guilty of anything here – I honestly won my money and didn’t see any rule violations on the site and didn’t know they had some kind of arrangement between themselves! I hope for a positive response from the casino!
Hello, I’m very sorry this happened. We always ask streamers to remind viewers of the rules before each giveaway. Also this information is included in the status rules. If you want to play, you need to cash out the received bonus and then make a new deposit.
You cashed out 3000 instead of 1000 most likely because your auto-withdraw triggered without admin verification.
In any case, the situation is unpleasant, and I will request the stream recording for a more detailed review and get back to you with an answer.
Published: April 16, 2023
He didn’t say 100% that time. After that I started following your streamer and he would mention the ban on playing every other time. He’s not a robot either, apparently! Please, try to be understanding – of course I wouldn’t have played. Imagine how happy I was to win that amount, especially since you withdrew the funds; I was sure you were a reliable casino!!! Besides, the withdrawal of 3000 was processed and approved! Be human first of all, especially on a holiday like today. I hope that Zooma Casino will meet the players halfway! “Christ is risen!”
Hello, I looked into this situation in more detail. I am the project’s advertising manager; I run interactive events with cash prizes every day with streamers who play at our casino. This time, the streamer MaksOne received 10,000 rubles to giveaway to his referrals; the money was credited to the casino balance during a live stream. The money we give away is bonus currency and, by the rules, must immediately be wagered for payout – the streamer warns about this in advance, and most of our players know it. We do not require wagering of funds that players receive from giveaways; the player is entitled to make a minimum deposit in the casino and request a withdrawal. Screenshot prnt.sc/ZhivmPYf8576 of the player’s financial log shows from whom the funds were received. The withdrawal terms for bonus funds are set out on the limits page. (Evgeny)
Published: April 17, 2023
I am telling you for the 33rd time, dear manager, he said nothing during the prize giveaway in Telegram – there were 7 participants at 1000 each. The stream took place on March 24. End of the stream! If he had said it, of course I would not have played. Please send the replay. And secondly: I withdrew 3000 in funds, and I kept playing with the remaining 400 rubles after the withdrawal, because your casino itself let me continue the game! What exactly am I wrong about again? Your department should have adjusted the balance right away, not after I had spent the whole night chasing winnings, and especially since I was so happy that I had gotten out of debt. Can you imagine how shitty I feel that the casino robbed me like this
Published: April 17, 2023
I have told you 33 times, dear manager, he said nothing during the prize giveaway on Telegram, there were 7 participants, 1000 each. The stream took place on March 24. The stream is over! If he had said it, of course I would not have played. Please send the recording. And secondly, I had 3000 paid out to me. And those 400 rubles that were left after the withdrawal, I kept playing with, because your casino allowed me to continue the game! What am I wrong about again? Your department should have adjusted the balance right away, not after I wasted the whole night chasing wins, and especially, imagine how happy I was that I avoided debt. Imagine how awful I feel that the casino robbed me like that!!
Published: April 17, 2023
As for why they paid out 3000, you were told above – we operate according to the rules; the maximum withdrawal from bonuses is stated in the Statuses and Limits tab. Unfortunately, we can’t help any further.
Published: April 18, 2023
Dear representative. In this case the transferred funds cannot be considered a bonus. There is no wager or any kind of playthrough on these funds. You don’t have clear, written rules stating that transfers of funds from a player and to a player are also considered bonus funds. In any other projects with a money transfer feature this is ordinary real money which the player can do whatever they want with.
You must have clear written rules regarding such transfers. And a streamer’s words are not rules either.
You should have adjusted the balance right away if you have some shady shit going on!!! And after you approved the withdrawal and there was no correction, of course I kept playing because I thought you were an honest casino and let people withdraw. If you had corrected the money immediately like you should have, then it’s your fault or whoever is watching over this!
An unusual situation – the casino could have met me halfway. I’m clearly not to blame here, at least, and the casino is wrong!
The representative disappeared from the complaint when the question was asked.
The complaint is closed as unresolved due to the casino’s inactivity
Good afternoon!
We reviewed the whole situation and decided to compensate the player 200,000 rubles, which were subsequently withdrawn.
Best regards, ZOOMA!
Complaint resolved