Partial winnings credited
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Publication date
July 18, 2022
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624 | 10
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User Lena-2811 asked:
- Good afternoon,please help me figure this out,yesterday I won 107 000 at everum casino,in the game artemis meduza ,I hit an epic win,but I was credited the amount 12000 out of 107,the game wasn’t finished and the money wasn’t credited,I got kicked out of the game to the start,I wrote to support,they say they wrote to the provider and to wait for an email. What should I do and what steps to take to resolve this problem,since they didn’t credit me the full win
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| Parameters | Posted on our site |
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| Date added | July 18, 2022 at 7:19 PM |
| Last revision | July 18, 2022 at 8:26 PM |
| Views | 624 |
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| Parameters | Partial winnings credited article prepared and published |
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4LUCK
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Lena-2811
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Unfortunately, bugs in casinos sometimes happen, and we, the players, suffer from such situations. But mostly, after the provider’s review and the complaints filed, players are reimbursed for all uncredited funds. While you wait for a response from the provider, you can also post a complaint here and on other sites to bring the situation to light. That, it seems, is all you can do. I wish you luck in getting it resolved quickly
Published: July 19, 2022
They sent me screenshots showing a win of 13000 instead of 107 000, I don’t know how that can be, not a word about 107 000, they prove that they credited 13000 and that’s it, a game glitch happened after the epic win of 107 000 appeared, the game ended even though I hadn’t even finished playing my bonus, the game just stopped
Of course it’s sad, but unfortunately these things happen… When the joy of a big win is overshadowed by an amount credited that’s almost an order of magnitude off. I always try to record video when I play for real money, but the final word on paying out a “fat” win is up to the provider.
And to be sure you weren’t “ripped off” with your win, it would be good to file a complaint through our resource, backing it up with screenshots of the win. Our manager will definitely help sort out this delicate situation. Good luck to us all!
Lena-2811!!!!!!!!!!!!!!)))
Always! Always play from a PC or laptop and write! Write everything and record all your actions on video! Everything! And if you also play through a more-or-less decent affiliate from the RU segment, well, Everum, I’ll tell you, has definitely gone downhill by now (and once it really was a decent online casino but….time…..))))) so.
When there are real proofs, that’s when you go to Latest in the complaints section and post that very complaint! And maybe there will even be a chance the site will come through for you and your winnings and they might actually be able to help you.
Screenshots are totally yesterday)))) like the old Nokia mobile phone weighing 5 kilos portable))))Yeeees! Those were the days!
Expect it’s just a bug – nobody cheated you out of the win. While a response hasn’t arrived yet, you can wait a bit. Different things happen in casinos: a bet might not show up or the slot might not spin at all. I think it’s unlikely the casino would commit fraud over $1,500.
Maybe some kind of error happened in the slot – don’t just leave it like that. File a complaint against them, attach all the proofs and describe everything. Good luck getting it resolved!)
Haven’t received an answer ? It’s a really intriguing moment . If it really is a provider error and you had a different large sum in your account , then they’ll credit it .
Yeah those bugs have indeed become more frequent now,there were a few such moments this year,where players won huge sums,and they were just kicked out of the game,or the game froze.In such cases everyone says the same thing,we’ll write to the provider and in the end they say we can’t return your winnings.
of course it’s sad, but unfortunately this happens… When the joy of a big win is overshadowed by an awarded amount that’s “almost” an order of magnitude off. I always try to record video when I play for real money, but the final word on paying out a “fat” win remains with the provider.
And to be sure that you weren’t “stiffed” out of a win, it’s good to file a complaint through our site, backing it up with winning screenshots. Our manager will definitely help sort out this awkward situation.
Yeah, maybe it really is a bug, but that’s not your problem anymore. Of course people here advise (I’ve already read) that you should’ve played only from a PC and recorded everything on video, but who, honestly, records their casino sessions on video?? Evidence would be great, of course, but nobody does that.
Well, getting back to the issue, you need to provide screenshots and file complaints left and right against that crappy casino, the provider, keep writing to support and take screenshots of the correspondence. Also leave a complaint on this site, I don’t think it can make things any worse.
I hope they pay you the money