Complaints about JetTon Games Casino | List of player issues | File a complaint against JetTon Games Casino

#6 ranked with 87/100

JetTon Games Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	91
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	210
Operator authority	7
Brand age	28
Certification	72
Country restrictions	4.55
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	42.768
Casino client variety	131
Platform rating	0
Software rating	96.47
Games portfolio	126.63
Original software (no scripts)	90
Finance
Currencies	86.17
Deposit methods	46.59
Withdrawal methods	33.29
Verification	70
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	7
Minimum withdrawal	0.6
Withdrawal limits	3.41
Withdrawal request processing time	3.38
E-wallets payout time	81
Cards payout time	2.67
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	92.925
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	495.87
Adjustments
Complaints penalty coefficient	(86.26)
Whitelist bonus coefficient	80
4LUCK recommendation bonus coefficient	80
Totals
Auto Rating System total	3209.27
Average assessor score	240.75
Average user score	74
Overall final score	3524.02

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

87.9% ^(#6)

Player Ratings

74% ⁽²⁴⁷⁾

Opinion Rating

+44 ⁽⁹⁰⁾

Dynamics of assessments

Calculation details

Calculation method

JetTon Games Casino

Solved problems

217 of 217

Percentage solved

100 %

Avg complaint life time

10.9 дн.

Avg claim amount

2207.5 USD

Read review Issue New Complaint

JetTon Games Casino

318

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318

Resolved

Bonus not awarded

Claim Amount:: $2000

3 months ago

In short, I got VIP status at this casino a long time ago. I got a welcome bonus from the first VIP manager of $20 or $2 [...]

Open

Resolved

Bonus rules violation

Claim Amount:: $1250

4 weeks ago

Hi everyone, I’ve been a player djettona for quite a long time, over 2 years. Unfortunately the manager doesn’t provide [...]

Open

Resolved

Missing funds

Claim Amount:: $41

1 month ago

I activated a promo code at Jetton casino for $4.6 (333₽). The terms said: wager x50 and max cashout x15 of the bonus am [...]

Open

Resolved

Deposit not credited

Claim Amount:: $50

3 months ago

So what, do we have to wait days for every deposit? There was a complaint just 2 days ago, and they've lost it again! I' [...]

Open

Resolved

Violation of casino rules

Claim Amount:: $1185

3 months ago

Good afternoon, glad to welcome you! My complaint is about the holding of 2 major tournament-draws. 1) JETTON GT where [...]

Open

Resolved

Other casino complaints

Claim Amount:: $500

3 months ago

Hi everyone, specifically to the representative of Zhettona. I got VIP status not long ago, but besides 10% there’s noth [...]

Open

Resolved

Bonus canceled

Claim Amount:: $1000

3 months ago

I want to file a complaint about the deterioration of conditions for VIP players at JetTon casino. Previously, the VIP [...]

Open

Resolved

Bonus not awarded

Claim Amount:: N/A

3 months ago

I've been playing only on JetTon for about 2-3 years now, and I notice it gets worse and worse every month. It all start [...]

Open

Resolved

Other casino complaints

Claim Amount:: N/A

3 months ago

Hello, I've been a VIP user on this platform for over a year now and I have something to say. - First of all, how usele [...]

Open

Resolved

Other casino complaints

Claim Amount:: $80000

3 months ago

Hello. I want to file a complaint about the prize draw held by the casino Jetton, where the grand prize was $80,000. [...]

Open

Resolved

Missing funds

Claim Amount:: $25

1 month ago

Good day to the forum and everyone reading. An interesting situation happened with Jeton casino, and I would like to get [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $2

1 month ago

There was a giveaway on their channel that they said they'd credit yesterday, but I checked and it hasn't come through, [...]

Open

Resolved

Bonus glitches

Claim Amount:: $40

1 month ago

I've been playing on Jetton for a long time and the last six months have been going pretty well, total deposits for 2026 [...]

Open

Resolved

Other casino complaints

Claim Amount:: $1740

1 month ago

Hello, in the VIP channel djetton ran a UFO X Factor giveaway from May 18-19 where you had to guess a target multiplier [...]

Open

Resolved

Verification issues

Claim Amount:: $350

1 month ago

Hello respected forum members, I created a withdrawal request for 25,000 rubles, they asked for verification, I followed [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $100

3 months ago

I want to understand why they gave me as a VIP player two managers, but they refuse to give any perks no matter how much [...]

Open

Resolved

Software glitches

Claim Amount:: $100

3 months ago

Good afternoon. I started playing actively at this casino about 3-4 months ago. Lately I've been playing the game The Em [...]

Open

Resolved

Deposit not credited

Claim Amount:: $200

2 months ago

Good afternoon, please help me sort out two situations at once 1) On Friday I made a deposit of 15k rubles, the money w [...]

Open

Resolved

Payout delay

Claim Amount:: $100

2 months ago

Good afternoon. I ran into a situation where a withdrawal from the casino has been stuck for more than 6 hours. I made t [...]

Open

Resolved

Account suspension

Claim Amount:: N/A

2 months ago

Hello. An unpleasant situation happened with JetTon: the day before yesterday and yesterday the VIP manager was giving m [...]

Open

Online Casinos Q&A

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FAQ: General

4 1 day ago

Does casino verification annoy you? I’ll tell you about the most ridiculous thing that happened. There was a project about 6 years ago, it made me tak [...]

FAQ: JetTon Games Casino

5 2 weeks ago

I'm interested in RTP. How is it calculated: over 10,000 spins or by money amount? If I have 100 USD, I go into a certain slot and do 1,000 spins, wil [...]

FAQ: General

3 3 weeks ago

Can anyone tell me where it "disappeared" to? I haven't been able to find a single slot from this legendary provider in a number of online casinos for [...]

FAQ: General

10 1 month ago

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Hello to all players! Question: Is it worth trusting a Curaçao license, since most casinos catering to the CIS are based there? Does this jurisdiction [...]

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Is there any difference between spinning with a fast spin and a regular spin? People say the regular spin has a lot of chances for a bonus. For me the [...]

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10 4 months ago

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19 4 months ago

Did you go back to the casino after you quit? How did it happen? What caused it? [...]

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