Complaints about JetTon Games Casino | List of player issues | File a complaint against JetTon Games Casino

#6 ranked with 87/100

JetTon Games Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	91
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	210
Operator authority	7
Brand age	28
Certification	72
Country restrictions	4.55
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	42.768
Casino client variety	131
Platform rating	0
Software rating	96.47
Games portfolio	126.63
Original software (no scripts)	90
Finance
Currencies	86.17
Deposit methods	46.59
Withdrawal methods	33.29
Verification	70
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	7
Minimum withdrawal	0.6
Withdrawal limits	3.41
Withdrawal request processing time	3.38
E-wallets payout time	81
Cards payout time	2.67
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	92.925
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	495.87
Adjustments
Complaints penalty coefficient	(86.26)
Whitelist bonus coefficient	80
4LUCK recommendation bonus coefficient	80
Totals
Auto Rating System total	3209.27
Average assessor score	240.75
Average user score	74
Overall final score	3524.02

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Casino Rank

3 524

Reviews

365

Discussions

48576

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Restricted in your location

JetTon Games Casino is prohibited in your country

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

87.9% ^(#6)

Player Ratings

74% ⁽²⁴⁷⁾

Opinion Rating

+44 ⁽⁹⁰⁾

Dynamics of assessments

Calculation details

Calculation method

JetTon Games Casino

Solved problems

217 of 217

Percentage solved

100 %

Avg complaint life time

10.9 дн.

Avg claim amount

2207.5 USD

Read review Issue New Complaint

JetTon Games Casino

318

Best

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318

For casino reaction: 97 Hrs

Payout delay

Claim Amount:: $668.99

1 hour ago

Hello. I am a VIP client of your casino. On June 19 at 23:48 I made a withdrawal for 49,920 rubles with your fee. The ne [...]

Open

For casino reaction: 83 Hrs

Payout delay

Claim Amount:: $262

1 day ago

Earlier, a complaint was filed about withdrawal delays from Jetton, the withdrawal was canceled and returned to the bala [...]

Open

For casino reaction: 75 Hrs

Account suspension

Claim Amount:: $200

1 week ago

Hello. Jetton games blocked my account under clause 5.4 of the platform rules.... The rule says that a player can only h [...]

Open

For casino reaction: 75 Hrs

Account suspension

Claim Amount:: $200

6 days ago

Hello. I assume it is my turn now to raise the issue of my account being blocked under section 5.4. On June 17, th [...]

Open

For casino reaction: 72 Hrs

Account suspension

Claim Amount:: N/A

1 day ago

Hello everyone! I am a VIP player at Jetton Games casino, and last Friday there was a stream where, with a $100 deposit [...]

Open

For casino reaction: 71 Hrs

Account suspension

Claim Amount:: $430

2 days ago

After depositing $310 into my gaming account and, during play, also winning more than $200, I decided to withdraw my win [...]

Open

For player reaction: 60 Hrs

Payout delay

Claim Amount:: $60000

1 month ago

Hello! I’ve been playing at Jetton for a relatively short time, and I want to say thanks right away: this is already my [...]

Open

For casino reaction: 51 Hrs

Account suspension

Claim Amount:: N/A

2 days ago

Hello, today I got blocked under 5.4, for multi-accounting I’ll tell you, the day before yesterday I wanted to withdraw [...]

Open

For casino reaction: 50 Hrs

Violation of casino rules

Claim Amount:: $299.86

2 days ago

My account was blocked under clause 8.20 (bonus abuse). I am not disputing the deduction of bonus funds and the winnings [...]

Open

Awaiting moderator reaction

Bonus glitches

Claim Amount:: $240

1 month ago

Recently I saw a complaint similar to my situation and decided to write about mine. I bought free spins on 4LUCK - it cr [...]

Open

Awaiting moderator reaction

Account suspension

Claim Amount:: $30

3 weeks ago

Dear Vyacheslav, please help and unblock my account. I always make deposits from the same card. Ozon Bank, and I always [...]

Open

Awaiting moderator reaction

Software glitches

Claim Amount:: $1000

5 months ago

Provider Amatic, the game Oktoberfest and others often start lagging during play, lose connection to the server, the gam [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $200

3 months ago

Hello, respected Forum Administration and also Casino Jetton. First, my win was not credited, and the winnings were not [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $100

2 days ago

Hello, Vyacheslav. My birthday was on 19.06.1983, so all the casinos gave out gifts on that same day, some earlier. The [...]

Open

Resolved

Payout delay

Claim Amount:: $163

1 week ago

hello, this happened, I requested a withdrawal on the site, it says it has been withdrawn, but the money did not arrive. [...]

Open

Resolved

Other casino complaints

Claim Amount:: $50

1 week ago

Good evening. First, my personal manager constantly mixes up names, calling me Denis one time, Dmitry the next, and so [...]

Open

Resolved

Payout delay

Claim Amount:: $157

1 week ago

Good afternoon. Someone already wrote here that soon we will only be getting payouts through your site. Anyway, I made s [...]

Open

Resolved

Payout delay

Claim Amount:: $1600

3 weeks ago

Hello, admin. I used to play on Jetton, never had any problems with withdrawals, the daily limit was 1000 usdt, I always [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $50

3 weeks ago

Hello Vyacheslav, honestly I do not even know 🤷‍♂️ whether you can help me or not, I will try to file a complaint, and t [...]

Open

Resolved

Bonuses

Claim Amount:: $1499

4 weeks ago

I took part in the Jetton Spin Fest tournament. Tournament dates: 11.05 03:00 UTC+3 to 25.05 02:59 UTC+3 I took 2nd pla [...]

Open

Online Casinos Q&A

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FAQ: General

4 1 day ago

Does casino verification annoy you? I’ll tell you about the most ridiculous thing that happened. There was a project about 6 years ago, it made me tak [...]

FAQ: JetTon Games Casino

5 2 weeks ago

I'm interested in RTP. How is it calculated: over 10,000 spins or by money amount? If I have 100 USD, I go into a certain slot and do 1,000 spins, wil [...]

FAQ: General

3 3 weeks ago

Can anyone tell me where it "disappeared" to? I haven't been able to find a single slot from this legendary provider in a number of online casinos for [...]

FAQ: General

10 1 month ago

Can anyone tell me which casinos run free tournaments for free spins? [...]

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The incident happened on the evening of Friday, April 17, at around 18:00 Central European Summer Time. As a result of a malfunction several games wer [...]

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10 2 months ago

Hello to all players! Question: Is it worth trusting a Curaçao license, since most casinos catering to the CIS are based there? Does this jurisdiction [...]

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9 3 months ago

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22 3 months ago

Is there any difference between spinning with a fast spin and a regular spin? People say the regular spin has a lot of chances for a bonus. For me the [...]

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10 4 months ago

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FAQ: General

19 4 months ago

Did you go back to the casino after you quit? How did it happen? What caused it? [...]

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