Account closure and confiscation of all funds including the BetMaster deposit

Account closure and confiscation of all funds including the BetMaster deposit

Rejected
Disputed casino
Reason
Account suspension
Amount
$820
Author
yatsik13
Status
Rejected
Date
7/1/19, 9:21 PM

Complaint from yatsik13 to Betmaster Casino dated 7/1/19

yatsik13
yatsik13

Hello! I’ve been betting for over ten years, but I’ve never encountered such brazen theft of money by a bookie. About a month ago I registered somewhere with the bookie Betmaster because on one well-known site they have a very high rating. I deposited 11,900 hryvnias (470$). I wasn’t the least bit afraid for my money. And rightly so! I placed a total of 20 bets with them. The balance became 21,000 hryvnias (820$). I tried to withdraw 5,000 hryvnias, but was refused and asked to go through verification. I immediately sent all the requested documents. No response followed. The next day I contacted tech support in chat. They replied that I should wait 14 days for account verification! Fine, what can you do, wait. About five days later I received a letter of the following nature

Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
Account suspension Total complaints: 4025
Rejected Total complaints: 5404
Coverage Views: 3656
Casino Complaint

Discussion process (2)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 977
Subscribers
165
Registration
Nov 14, 2015

The casino is ignoring all requests, the complaint is not resolved. if the situation changes the complaint will be reopened

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 977
Subscribers
165
Registration
Nov 14, 2015

The player was found to have multiple accounts, the complaint has been dismissed

0  
Please wait...
Add your argument

This discussion is limited

You cannot participate in this discussion

Only the complainant, casino representative or administrators can participate in this arbitration. "Account closure and confiscation of all funds including the BetMaster deposit"

Casino Complaint

Complaint statistics against Betmaster Casino

Solved problems
1 from 5
Percentage solved
20 %
Avg complaint life time
40.2 дн.
Avg claim amount
$1329.5
Casino Complaint

Claims against Betmaster Casino

Unresolved
Betmaster Casino
Betmaster Casino
Violation of casino rules
Claim Amount:
$300
2 years ago
I spent days on verification, sent them dozens of photos, went through a video conference - no result - on the contrary, [...]
Unresolved
Betmaster Casino
Betmaster Casino
Account suspension
Claim Amount:
$597.45
4 years ago
Good afternoon. Saying I'm shocked is an understatement) Here's the situation. A few months ago I registered an account [...]
Unresolved
Betmaster Casino
Betmaster Casino
Account suspension
Claim Amount:
$1930
6 years ago
I started playing at this bookie around December 2018. A friend recommended the place to me - I registered via his refer [...]
Unresolved
Betmaster Casino
Betmaster Casino
Account suspension
Claim Amount:
$820
6 years ago
Betmaster is accusing me of having multiple accounts! That's blatant lies!!! I have never in my life registered more tha [...]
Rejected
Betmaster Casino
Betmaster Casino
Account suspension
Claim Amount:
$820
7 years ago
Hello! I've been betting for over ten years, but I've never encountered such brazen theft of money by a bookie. About a [...]
Resolved
Betmaster Casino
Betmaster Casino
Account suspension
Claim Amount:
$3000
7 years ago
I registered with Betmaster last year. At first nothing hinted at trouble: I made a deposit with a card and started bett [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added July 1, 2019 at 6:21 PM
Last revision August 15, 2021 at 10:20 AM
Views 3656
Casino Complaint

Complaint Author

Parameters Betmaster Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
All rights reserved

All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.