Betmaster account suspension and balance confiscation

I started playing at this bookie around December 2018. A friend recommended the place to me – I registered via his referral link. For about a month and a half everything was great. Deposits and withdrawals were instant, I used a bank card in euros. But one ordinary day I requested a withdrawal to the card – error – contact the administration. I contacted them – they said there were some problems with bank transactions, if I have a Neteller wallet I can use it. Ok – I started using Neteller. Just like with the card, at first with Neteller deposits and withdrawals worked like clockwork. 1 second and the money was credited. BUT! Just like with the card – one fine day withdrawals to Neteller also stopped working – error. I contacted support again – the answer: wait, we’re solving the problem, try linking a card from another bank and withdraw to it. But I don’t have other foreign-currency cards, and even if bank transfers don’t work for some reason, usually that problem doesn’t affect e-wallets. For a week they replied to me with the phrase: wait, we’re solving the problem. After another inquiry and the question of what stage the resolution of my withdrawal issue was at, they asked me for documents to pass verification. I sent the requested documents – they accepted them. Verification can take up to 14 days. I decided to additionally send documents proving that the account I’m playing on REALLY IS MINE AND THE ONLY ONE. (Screenshot of my bank’s personal account + a bank statement that I have a foreign-currency account in my name, screenshot of the mobile operator’s personal account and the contract showing the SIM card has been registered to me since 2014, screenshot of the Neteller account showing it is confirmed by my documents!) I waited for the verification to finish. Documents were sent and received for review on March 1, 2019. Exactly two weeks later an email arrived: Your account has been verified. Withdrawals are allowed. I ordered a payout to a card in euros. the money didn’t arrive again. Support replied: Unfortunately I don’t have exact timeframes. They are working on the problem. The problem may be resolved next business week, but it could be sooner. Don’t worry, the funds won’t disappear. So the withdrawal saga continued…. Then they suggested I withdraw the money to the Neteller that I had also used for deposits – again unsuccessfully and when I asked what was going on – the answers were exactly the same. So it’s already been exactly a month with no payouts. The bookie’s support keeps saying there’s a problem with paying out money in foreign currency. I use many payment systems, including ruble ones (card and Qiwi). I offered to withdraw the money in rubles – they said that’s impossible.
01.04.2019. So exactly a month with no payouts. The same dismissive phrases.
02.04.2019 After filing a complaint on the Bookmakers Rating site I contacted the bookie’s support again. This time they helped: they told me to create a new account in rubles, and after creating the new account they converted all the money from euros to rubles on the new account! After that the money was paid out!
03.05.2019 After everything was withdrawn I said the account could be closed, support replied – you can continue using the account with no restrictions. I continued playing. In the end I played for a month, and every day after winning a bet the payout was blocked, again and again, every single day. After I sent all the screenshots proving I had passed verification, all the correspondence with support – payouts were opened. This went on for 2 weeks every day. As of today (03.05.2020) payouts have been closed for 2 weeks and they won’t open them. The phrase is the same every day: (your request has been forwarded for investigation). In the morning I wrote to support again asking what stage the resolution was at. they replied the same, and a couple of hours later I could no longer log into my account: login or password error. I didn’t break any rules, I did everything support asked of me.
An hour later they disabled the ability to message support. When sending messages an error appears: failed to send…

I didn’t break any rules, the account is the only one, I complied with everything support asked. I passed verification, saved all the correspondence and sent it. There is no basis for a unilateral account block and even more so for confiscating funds. The email I sent from my address to the address was ignored. I had to write from a second address. I sent all my documents and all screenshots of correspondence with support there again – the reply was: Hello, your documents have been received, please wait for a response soon. That was May 20. Today is already June 3, again 2 weeks with no response. The complaint is also filed – and likewise unanswered. After contacting via the site – all possible ways of communicating with support get blocked.

At the time of the full account block there was 115,837 rubles on the balance. I place bets at many bookies, my documents are in order and I’ve never had such problems.