Casino-Z issued a gift incorrectly
Complaint from GoldKing to SpinBetter Casino dated 2/4/22
So, there was an official New Year raffle in the Telegram channel, and I finished in 22nd place. The point was that people were randomly given tickets to participate, the ticket cost 10 euros as a deposit. In the end I won LOFT merch, but I asked at least for an exchange for 100 free spins, which people got for lower places. Then I contacted the group’s managers and they agreed to make an equivalent, not only did they credit 50 free spins, but I was left to feel like I was at fault. A screenshot of the conversation is attached and the attitude of the Telegram group managers toward regular players is obvious.
I consider this kind of treatment of players unacceptable and I ask the administration to look into this in more detail.
Discussion process (8)
Complaint statistics against SpinBetter Casino
Claims against SpinBetter Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 4, 2022 at 3:25 PM |
| Last revision | May 21, 2023 at 10:16 PM |
| Views | 534 |
Complaint Author
| Parameters | SpinBetter Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
GoldKing
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: February 6, 2022
Thank you! Regarding my demands: I just want everything to be fair and for the remaining 50 free spins to be credited to me at the same bet size and on the same slot. Then I won’t have any complaints.
Hello, GoldKing
As can be seen from your posts, sometimes you’re fine with everything, sometimes you don’t like anything, so this complaint is unfounded.
Published: February 4, 2022
I could also send excerpts from the messages, but I only sent what I consider justified. If you had immediately credited the 100 free spins like you did to the winners who ranked lower in the draw, I wouldn’t have had any questions and there wouldn’t have been this complaint.
But since you acted unfairly, I decided to bring this situation to light. Even if I don’t get those remaining free spins, I will be satisfied with this complaint, because it shows your casino’s real attitude toward regular players.
Published: February 4, 2022
I think I answered your question! And I said that free spins are better for me than merch with the casino logo. So you decided to take advantage of that and give 50 free spins. That’s unfounded on your part, and I’m basing this on your attitude toward players. We always seemed to get along fine and whenever I needed help you were accommodating. But this time you just decided to do what you wanted.
I’ll say even more! Because after this complaint was published and those free spins were credited to me, I was removed from the Telegram channel chat (I had absolutely no violations). They did this so I wouldn’t write in the chat about such treatment of players. But I didn’t intend to write anything in the chat anyway; it was enough for me just to file a complaint here.
Casino representative, do you think players still want to play on your project after this kind of treatment?
Despite all this, I keep making deposits in your casino and playing, because on everything else I have no complaints.
But you either do not notice this or do not want to notice it, because you consider the players in your casino “rabble”, I won’t be afraid to use that word, people who simply bring in revenue and nothing more.
I understand that you may have been offended and had the merch ready in advance, but if you have already gone out of your way for a player, then be so kind as to at least treat him properly and not push your customers away with your dissatisfaction.
From the correspondence I can see that the player agreed to the terms provided by the representative, and then after receiving 50 spins goes and files a complaint
You yourself refused the merch, which was the main prize, choosing free spins – if they didn’t suit you from the start, why did you agree to them? Usually if someone disagrees with something, they don’t take what they’re given, defending their viewpoint to the end, especially knowing they plan to file a complaint….
Complaint denied